ICT Apprentice

WEBSALEUK.COMM LTD

WIGAN (WN3 5BA)

Closes in 20 days (Wednesday 1 July 2026)

Posted on 10 June 2026

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Contents

Summary

To work within a busy Managed Service Provider (MSP) environment, supporting customer networks, cloud services, and IT infrastructure. The role will provide hands-on experience in networking, Microsoft 365, cyber security, and technical support while working alongside experienced engineers.

Wage

£15,600 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Minimum wage rates (opens in new tab)

Training course
Information communications technician (level 3)
Hours
Monday to Friday, 9am to 5pm.

37 hours 30 minutes a week

Start date

Thursday 2 July 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Provide 1st Line technical support to customers via phone, email, and remote support tools.
  • Troubleshoot and resolve network, connectivity, hardware, software, and Microsoft 365 related issues.
  • Assist with the installation, configuration, and maintenance of routers, switches, wireless networks, and firewalls.
  • Monitor customer networks and infrastructure, escalating issues where necessary.
  • Log, update, and manage support tickets within the service desk system.
  • Deliver excellent customer service and maintain regular communication with clients throughout the resolution process.
  • Assist with user account administration, including Microsoft 365, Active Directory, and Entra ID.
  • Support cyber security best practices, including Multi-Factor Authentication (MFA), access management, and endpoint security.
  • Participate in customer site visits alongside senior engineers when required.
  • Document technical procedures, solutions, and customer environments accurately.
  • Work towards achieving industry-recognised technical certifications and apprenticeship objectives.

Where you'll work

WIGAN INVESTMENT CENTRE
WATERSIDE DRIVE
WIGAN
WN3 5BA

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

NOWSKILLS LIMITED

Training course

Information communications technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
  • Identify and scope the best solution informed by the system data associated with the task
  • Test and evaluate the system's performance and compliance with customer requirements.
  • Escalate non routine problems in line with procedures
  • Use basic scripting to execute the relevant tasks for example PowerShell, Linux
  • Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
  • Apply the necessary security, in line with access and/or encryption requirements
  • Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
  • Test and evaluate network environments
  • Monitor performance and usage of a network
  • Deploy applications on a network
  • Set up storage and data access for staff
  • Apply necessary security measures, in line with access requirements to a network
  • Carry out routine maintenance across network systems, ensuring organisational compliance
  • Monitor network-related workloads including DNS and firewalls
  • Install or undertake basic upgrades, either physically or remotely
  • Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
  • Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
  • Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
  • Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Training schedule

This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Problem solving skills
  • Administrative skills
  • Analytical skills
  • Logical
  • Team working

Other requirements

  • Passion for IT, networking, and technology.
  • Strong communication and customer service skills.
  • Excellent telephone manner and professional approach.
  • Basic understanding of computer hardware, networking, and Microsoft Windows operating systems.
  • Knowledge of Microsoft 365, Active Directory, or networking concepts would be advantageous.
  • Strong troubleshooting and problem-solving skills.
  • Ability to work independently and as part of a team.
  • Willingness to learn new technologies and develop technical skills.
  • Full UK driving licence preferred.
  • Positive attitude, reliability, and a desire to build a career in IT and networking.

About this employer

WN1 IT is a Wigan based business IT support company servicing SME’s in the North West. We look after everything from a printer that just will not print; to internet provision for multi-tenanted building. We are a small team and have been established for over 17 years. We love nothing more than an IT challenge.

After this apprenticeship

You will have the chance to enter full-time employment upon completion, or move on to a Level 4 apprenticeship.

Ask a question

The contact for this apprenticeship is:

NOWSKILLS LIMITED

The reference code for this apprenticeship is VAC2000034214.

Apply now

Closes in 20 days (Wednesday 1 July 2026)

After signing in, you’ll apply for this apprenticeship on the company's website.