Business Administrator Apprenticeship
JC Payne UK Ltd
West Midlands (WS9 8EX)
Closes in 16 days (Friday 19 June 2026 at 11:59pm)
Posted on 2 June 2026
Contents
Summary
We have an exciting opportunity for a Business Administrator Apprentice to join a great organisation based in Walsall. You will be working alongside experienced team members, learning to manage customer enquiries and how to coordinate breakdown activity.
- Wage
-
£15,392 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
Minimum wage rates (opens in new tab)
Business administrator Level 3 Apprenticeship Standard
Weekly off-the-job training
Bi-weekly virtual or face-to-face learning session - Training course
- Business administrator (level 3)
- Hours
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Monday to Friday 9am to 5pm with half hour lunch.
37 hours a week
- Start date
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Monday 6 July 2026
- Duration
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1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Key Responsibilities:
- Support the team in handling breakdown and service-related enquiries.
- Learn how to log, plan, and monitor emergency and non-emergency breakdown calls.
- Accurately record breakdown information and maintain live job updates within internal systems.
- Assist with dispatching work to engineers and approved third-party suppliers.
- Learn to use management systems to transmit and monitor jobs effectively.
- Maintain professional communication with customers throughout the breakdown and repair process.
- Support the review and follow-up of breakdown activity from the previous day and overnight operations.
- Assist with rebooking, replanning, and updating job statuses.
- Complete administrative and data entry tasks accurately and within required timescales.
- Input and maintain information across customer and fleet management platforms.
- Support the wider team with customer calls and planned maintenance scheduling.
- Work alongside colleagues to coordinate engineers and third-party suppliers during service attendance.
- Learn company procedures, contractual KPI requirements, and health & safety standards.
- Always deliver a high level of customer service and professionalism.
- Participate in ongoing training and development activities as part of the apprenticeship programme.
- Undertake any additional duties appropriate to the role and level of training.
- Support scheduling and monitoring of legal inspections within required timescales.
Where you'll work
Unit 2
Westgate
Walsall
West Midlands
WS9 8EX
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
WALSALL COLLEGE
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
- Business administrator Level 3 Apprenticeship Standard
- Weekly off-the-job training
- Bi-weekly virtual or face-to-face learning session
- Training schedule has yet to be agreed upon; further details will be made available at a later date
Requirements
Essential qualifications
GCSE in:
- English (grade C/4 or above)
- Maths (grade C/4 or above)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
About this employer
At JC Payne we are one of the leading Commercial Vehicle Bodybuilders in the UK.
We are based in Aldridge, West Midlands and located within 5 miles of the main motorway network.
We operate out of a 130,000 sq ft factory and build on all manufacturers of commercial vehicle chassis cabs, from the small 3.5 tonne car and van manufacturers, all the way up to the heavy truck manufacturers 26 tonne rigids, including everything in-between.
In addition to building all your standard van and truck bodies which you will find listed in our “Products Section”, we also offer a “Special Products” service where we can build the more unusual and bespoke bodies that you may require. We will consider any commercial vehicle bodybuilding project, just let us know your requirements.
As well as commercial vehicle bodybuilding, JC Payne offers a repair, assistance, breakdown and parts service within our “Specialist Services” side of the business.
After this apprenticeship
The opportunity to gain full-time permanent employment and to progress within the organisation.
Ask a question
The contact for this apprenticeship is:
WALSALL COLLEGE
Eleana Ewins
eewins@walsallcollege.ac.uk
The reference code for this apprenticeship is VAC2000033972.
Apply now
Closes in 16 days (Friday 19 June 2026 at 11:59pm)