Business Administration Level 3 Apprentice

Chopwell primary Healthcare Centre

Primary Healthcare Centre (NE17 7BU)

Closes in 12 days (Tuesday 16 June 2026)

Posted on 4 June 2026

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Summary

A fantastic opportunity to join a busy and friendly medical practice as a Business Administration Apprentice. You will support the day-to-day running of the practice, providing administrative assistance to ensure patients receive a high-quality service while gaining valuable skills and a recognised Level 3 qualification.

Wage

£11,232 a year

Minimum wage rates (opens in new tab)

Training course
Business administrator (level 3)
Hours
Tuesday - Friday, 9.00am - 3.00pm.

27 hours a week

Start date

Monday 6 July 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Typical duties will include:

  • Managing patient records and ensuring information is accurate and up to date
  • Handling telephone and face-to-face enquiries in a professional and confidential manner
  • Scheduling appointments and managing diaries
  • Processing incoming and outgoing correspondence
  • Supporting clinical staff with administrative tasks
  • Maintaining filing systems and data entry
  • Following GDPR and confidentiality procedures at all times

Where you'll work

Primary Healthcare Centre
NE17 7BU

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

GATESHEAD COUNCIL

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

  • Learning and Skills apprenticeship programmes are delivered through a mixture of face-to-face and virtual methods by our fully qualified and industry experienced apprentice training team
  • Using their expert knowledge gained from time spent in the industry, we've tailored our programmes to use the most up-to-date tools and technologies so that the skills we create can be used directly in the workplace
  • As one of our learners, you'll benefit from coaching, help and guidance from our dedicated team whose job it is to ensure your success
  • Successful completion of this apprenticeship gives you an accredited Business Administration Level 3 Apprenticeship qualification

Requirements

Essential qualifications

GCSE in:

  • English (grade 4)
  • maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Organisation skills
  • Administrative skills
  • Customer care skills
  • Team Working
  • Punctual

About this employer

Our committed team provides NHS health care services to patients in Chopwell, High Spen, Rowlands Gill and surrounding areas to Consett.

https://primaryhealthcarecentrechopwell.nhs.uk (opens in new tab)

After this apprenticeship

  • Progression for the right candidate

Ask a question

The contact for this apprenticeship is:

GATESHEAD COUNCIL

Oliver Leach

oliverleach@gateshead.gov.uk

01914338727

The reference code for this apprenticeship is VAC2000033969.

Apply now

Closes in 12 days (Tuesday 16 June 2026)

After signing in, you’ll apply for this apprenticeship on the company's website.