Customer Service Apprentice

Castle Medical Group

ASHBY DE LA ZOUCH (LE65 2LP)

Closes in 15 days (Friday 12 June 2026 at 11:59pm)

Posted on 28 May 2026

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Summary

Castle Medical Group is offering a L2 Customer Service Apprenticeship, providing hands-on experience in a healthcare setting. With full training and support, this role offers potential for progression. As part of the CMG family, you'll be the welcoming face of our practice, delivering outstanding customer service to patients and visitors.

Wage

£15,600 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Rotating weekly between AM and PM shifts, aligned with practice operations (morning shift 7.30am - 3.30pm afternoon shifts 10.30am - 6.30pm). Monday - Friday. Breaks: Includes a 30 minute unpaid lunch break and a daily 15 minute paid rest break.

37 hours 30 minutes a week

Start date

Monday 27 July 2026

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Supporting patients face to face on the front reception desk and over the telephone
  • Welcoming patients and visitors, in person in a friendly and helpful manner
  • Signposting patients to the right clinician or service
  • Provide administrative support
  • Entering information into patients records by computer
  • Ensuring correspondence, reports and results are filed promptly, to maintain a thorough knowledge of all Practice procedures and policies
  • Participate fully as a team member and attend all mandatory staff training
  • Taking responsibility for maintaining own personal development
  • Maintaining a high level of confidence and confidentiality when dealing with patients’ information and data in line with the practices confidentiality policies

Where you'll work

ASCEBI HOUSE
118 BURTON ROAD
ASHBY DE LA ZOUCH
LE65 2LP

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

ACCESS TRAINING (EAST MIDLANDS) LTD

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

Apprentices will be allocated a Trainer Assessor and training will be
planned and delivered in conjunction with the employer to meet
the individual needs of the apprentice.

The apprentice will spend 20% of their working hours in off the job
activities and training.

On the job and off the job training will be delivered in the
workplace.

Requirements

Essential qualifications

GCSE in:

  • English (grade 4 - 9)
  • Maths (grade 4 - 9)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • Attention to detail
  • Organisation skills
  • Problem solving skills
  • Team working
  • Initiative
  • Non judgemental
  • Patience
  • Confidence

Other requirements

Prior to starting an apprenticeship, you will have to have a DBS check in-line with the Practices requirements.

Able to travel to and from work each day.

About this employer

Castle Medical Group is a leading GP practice in the heart of North
West Leicestershire. Serving the population of Ashby-de-la-Zouch
and nearby villages, offering friendly and personalised healthcare.
The team delivers high-quality, patient-centered care to individuals
and families.

https://www.castlemedicalgroup.co.uk/ (opens in new tab)

Disability Confident

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

Potential full-time position within the practice.

Ask a question

The contact for this apprenticeship is:

ACCESS TRAINING (EAST MIDLANDS) LTD

Hannah Wicks

hannah.wicks@atem.co.uk

The reference code for this apprenticeship is VAC2000033950.

Apply now

Closes in 15 days (Friday 12 June 2026 at 11:59pm)