Customer Service Administrator Apprentice
The Online Fulfilment Centre
Grimsby (DN31 2AN)
Closes in 17 days (Sunday 14 June 2026 at 11:59pm)
Posted on 28 May 2026
Contents
Summary
Join The Online Fulfilment Centre as a Customer Service Administrator Apprentice and gain hands-on experience within a busy fulfilment and logistics business. You will support customers and clients through order processing, handling enquiries, responding to emails and providing excellent customer service.
- Wage
-
£9,880 a year
- Training course
- Business administrator (level 3)
- Hours
-
Shift pattern tbc. Operating hours Monday-Friday between 9am-5pm.
20 hours a week
- Start date
-
Wednesday 1 July 2026
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Processing customer orders accurately and efficiently.
- Managing product returns and updating internal systems.
- Responding to customer enquiries by email and telephone.
- Providing professional and high-quality customer service at all times.
- Assisting with resolving customer issues and queries.
- Updating customer records and maintaining accurate information.
- Supporting general office and administrative duties.
- Liaising with warehouse and fulfilment teams regarding orders and deliveries.
- Monitoring inboxes and ensuring timely responses to customers.
- Using company systems to track orders and customer information.
- Assisting with filing, data entry and document management.
- Supporting the wider team with day-to-day administrative tasks.
- Completing all aspects of the Level 3 Business Administrator Apprenticeship including off-the-job training and coursework.
- Working towards developing the knowledge, skills and behaviours required within the Business Administrator standard.
- Attending relevant training sessions, reviews and meetings with your apprenticeship trainer and employer.
Where you'll work
Unit 13-17, Riverside Industrial Park
Moody Lane
Grimsby
DN31 2AN
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
TEC PARTNERSHIP
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
- Level 3 Business Administrator.
- A bespoke programme of technical and vocational training.
- Functional skills in Maths and English*if applicable.
The successful candidate will be assigned a dedicated work based trainer who will provide support and guidance throughout the course. This Apprenticeship is delivered wholly in the workplace, the successful candidate will not need to attend any weekly sessions at the Grimsby Institute unless Maths or English is required as part of the Apprenticeship.
Requirements
Desirable qualifications
GCSE in:
- English (grade 4/C or above)
- Maths (grade 4/C or above)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Team working
- Initiative
Other requirements
Prior to applying, please ensure you are able to get to and from this workplace within the operating hours.
Please be aware in the first part of the process you will be asked to complete a Learner Form and online assessments in English and Maths. You will receive one-to-one Information, Advice and Guidance with one of the Learner Engagement Team.
About this employer
The Online Fulfilment Centre is a growing fulfilment and logistics company based in Grimsby, supporting businesses across the UK and internationally with storage, picking, packing and dispatch services. Established from a successful e-commerce background, the company prides itself on delivering excellent customer service, building strong client relationships and supporting businesses of all sizes with their online order fulfilment needs.
After this apprenticeship
- Possible permanent contract upon successful completion of the apprenticeship and further enhanced industry-based training.
- An apprenticeship allows you to earn a wage, gain valuable work experience and industry specific competence.
- Transferable skills that are invaluable in the wider world of work.
Ask a question
The contact for this apprenticeship is:
TEC PARTNERSHIP
Claire
myapprenticeship@grimsby.ac.uk
The reference code for this apprenticeship is VAC2000033924.
Apply now
Closes in 17 days (Sunday 14 June 2026 at 11:59pm)