Business Administration Apprenticeship
BURLAND TECHNOLOGY SOLUTIONS LTD
IPSWICH (IP6 0LW)
Closes in 14 days (Monday 15 June 2026 at 11:59pm)
Posted on 1 June 2026
Contents
Summary
Burland has the benefit of being a small, hardworking and friendly team. We are looking for a Sales Support Administrator to play a key part in how we look after our customers — making sure every enquiry is handled well, every order runs smoothly, and every interaction leaves a positive impression.
- Wage
-
£14,560 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Business administrator (level 3)
- Hours
-
Monday - Friday, between hours of 9.00am and 5.00pm.
35 hours a week
- Start date
-
Tuesday 16 June 2026
- Duration
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1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
What You’ll Do
- Managing inbound enquiries and ensuring they’re handled promptly and professionally
- Processing repeat orders quickly and accurately, keeping customers informed throughout
- Responding to customer queries across email, phone, and social media in a friendly, efficient manner
- Supporting the sales team with follow-ups, quotes, and general administrative tasks
- Supporting the warehouse team with delivering in purchase orders, generating despatch notes, commercial invoices and general administrative tasks
- Coordinating internally to make sure customer requests are fulfilled without delays
- Flagging customer feedback and insights to help improve our products and service
- As part of a small team your training will include both sales and warehouse admin/skills to help gain a full understanding of how the business operates
Where you'll work
2 DELPHUS
ORION COURT
GREAT BLAKENHAM
IPSWICH
IP6 0LW
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
CAVITY DENTAL TRAINING LIMITED
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Business Administrator Level 3 Apprenticeship Standard
Requirements
Desirable qualifications
GCSE in:
- English (grade 4/C)
- Maths (grade 4/C)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Administrative skills
- Number skills
- Initiative
- Non judgemental
About this employer
Burland innovate and push the boundaries of power distribution products and solutions. Since 1993 Burland has been working with clients in commercial interiors, worldwide. We understand that no two clients, buildings or project brief are ever the same and “one size rarely fits all”. We understand our market, empathise with our clients and demonstrate a willingness to design new or customise existing products.
After this apprenticeship
Full time post following completion of the apprenticeship programme.
Ask a question
The contact for this apprenticeship is:
CAVITY DENTAL TRAINING LIMITED
Sean Jones
Sean@coreed.co.uk
07483413897
The reference code for this apprenticeship is VAC2000033892.
Apply now
Closes in 14 days (Monday 15 June 2026 at 11:59pm)