Onsite 1st Line IT Support Engineer Apprentice (3Gi Technology)
3GI TECHNOLOGY LIMITED
London (SE16 3PB)
Closes in 29 days (Friday 26 June 2026)
Posted on 28 May 2026
Contents
Summary
The Role We are looking for - a driven and passionate 1st Line IT Support Engineer to be the onsite IT presence at one of our clients, Event Concept - a leading creative events agency based in South Bermondsey, London (SE16).
- Wage
-
£16,640 a year
- Training course
- Information communications technician (level 3)
- Hours
-
Type: Full-time, permanent 5 days onsite (no hybrid). Monday - Friday 9.00am - 6.00pm.
40 hours a week
- Start date
-
Monday 29 June 2026
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
You will be employed by, and working as a part of the 3Gi Technology team, but based onsite at Event Concept where you will be primarily supporting their systems and users. You will be the friendly, dependable face of IT onsite, so a strong customer service approach and clear communication are essential. While you will work onsite at Event Concept most of the time, you will be fully supported by a wider, experienced engineering team based at our Shenfield office, who provide escalation, technical depth, mentoring, and backup support.
You will never be on your own. No two days are the same, which is what makes this role so exciting. If you thrive in a fast-paced environment, enjoy variety, and want to be part of a business where technology genuinely powers the magic, this is the role for you.
What You Will Do:
- Act as the primary onsite 1st line IT support contact at the Event Concept site
- Provide face-to-face IT support to Event Concept users in a fast-paced creative environment
- Troubleshoot and resolve software, hardware, and basic networking issues
- Set up new starters with devices, accounts, and Microsoft 365 access
- Deploy and configure desktops, laptops, and mobile devices
- Assist with system updates, software installations, and technical rollouts
- Log, own, and progress tickets through to resolution
- Work closely with the Shenfield-based 3Gi engineering team for escalations and complex issues
- Maintain accurate documentation of IT systems, tickets, and procedures
- Represent 3Gi professionally at client site
Where you'll work
Event Concept Offices, Units B2 B4, Galley Wall Trading Estate, Galley Wall Rd
London
SE16 3PB
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
ESTIO TRAINING LIMITED
Training course
Information communications technician (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
- Identify and scope the best solution informed by the system data associated with the task
- Test and evaluate the system's performance and compliance with customer requirements.
- Escalate non routine problems in line with procedures
- Use basic scripting to execute the relevant tasks for example PowerShell, Linux
- Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
- Apply the necessary security, in line with access and/or encryption requirements
- Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
- Test and evaluate network environments
- Monitor performance and usage of a network
- Deploy applications on a network
- Set up storage and data access for staff
- Apply necessary security measures, in line with access requirements to a network
- Carry out routine maintenance across network systems, ensuring organisational compliance
- Monitor network-related workloads including DNS and firewalls
- Install or undertake basic upgrades, either physically or remotely
- Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
- Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
- Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
- Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Training schedule
Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.
Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.
Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:
- Efficiently operate and control your ICT infrastructure - physical or virtual hardware, software, network services and data storage
- Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components
- Prioritise systems support tasks and monitor and maintaining system performance
- Maintain regulatory, legal and professional standards
- Support the information systems needs for your business
Requirements
Essential qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- Problem solving skills
- Team working
- Windows 10/11
- Microsoft 365
- Written communication skills
- A strong customer service
- Methodical and organised
- Able to work independently
- Reliable & punctual
- Accountable
Other requirements
Occasional travel to Shenfield.
About this employer
About 3Gi
3Gi is a UK-based technology services group specialising in Cloud, AI, Cyber Security, and DevOps. We own and operate three technology brands — meaning we call the shots, move fast, and build things we believe in.
We only hire passionate technologists that love technology and seek it out for both work and play. Everyone we hire learns our traditional stack — Windows, VMs, Networks, M365 — but as soon as you show a passion for advanced tech, we let you loose on AI, DevOps, Cloud Automation, Cybersecurity, and just about everything 'in vogue' in tech right now.
If you want corporate layers and red tape, this won't be your place. If you want growth, accountability, and impact — it absolutely will be.
About Event Concept
Event Concept is one of London's most respected creative event agencies — blending the big ideas of a creative agency with the meticulous execution of a production company. They craft extraordinary experiences for some of the world's biggest brands, and a slick, reliable IT environment is critical to making that happen.
EC is a team of doers, dreamers, and down-to-earth collaborators. They thrive on creativity, care deeply about the details, and always have each other's backs. As the onsite IT contact, you'll be embedded within their team day-to-day — supporting their users, getting to know their workflows, and being the friendly, dependable face of IT onsite.
It's a creative, fast-paced, and genuinely fun environment with a great team culture — and a fantastic place to build commercial IT experience while being backed by the wider 3Gi engineering team.
After this apprenticeship
Clear progression - we promote from within and invest in our people.
Ask a question
The contact for this apprenticeship is:
ESTIO TRAINING LIMITED
The reference code for this apprenticeship is VAC2000033888.
Apply now
Closes in 29 days (Friday 26 June 2026)
After signing in, you’ll apply for this apprenticeship on the company's website.