Business Admin Apprenticeship

Ascendant Access

WASHINGTON (NE38 0AE)

Closes in 12 days (Sunday 21 June 2026 at 11:59pm)

Posted on 8 June 2026

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Summary

You will perform day-to-day administrative tasks such as managing incoming and outgoing communications, organizing files, scheduling appointments, and coordinating meetings. This ensures the smooth functioning of the office environment.

Wage

£15,184 to £24,123.58, depending on your age

National Minimum Wage

Minimum wage rates (opens in new tab)

Training course
Business administrator (level 3)
Hours
Monday - Thursday, 8.00am - 4.00pm. Friday, 8.00am - 12.30pm.

36 hours 30 minutes a week

Start date

Tuesday 1 September 2026

Duration

2 years

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Administrative Support: You will perform day-to-day administrative tasks such as managing incoming and outgoing communications, organising files, scheduling appointments, and coordinating meetings. This ensures the smooth functioning of the office environment.

Data Management: Apprentices are often responsible for maintaining and updating databases, recording information, and producing data analysis as required. This includes handling confidential information in compliance with organisational procedures.

Customer Interaction: Engaging with internal and external customers is a crucial part of the role. You may respond to inquiries via phone, email, or in person, ensuring that customer needs are met effectively.

Collaboration Across Departments: You will support various functional areas within the organisation, working closely with different teams to resolve issues and improve administrative services. This collaborative approach helps you understand the overall structure and goals of the company.

Skill Development: Throughout the apprenticeship, you will develop key skills such as communication (both written and verbal), problem-solving, decision-making, and time management. You will also gain proficiency in using various IT tools and software relevant to business operations, such as Microsoft Office.

Where you'll work

UNIT 1 TILLEY ROAD
CROWTHER
WASHINGTON
NE38 0AE

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

GATESHEAD COLLEGE

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Essential qualifications

GCSE in:

  • English (grade Grade C/4)
  • Maths (grade Grade C/4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Time management
  • Multi-tasking skills

About this employer

Ascendant Access grew out of Managing Director Steve Dean’s strong belief that British design and manufacturing can produce truck mounted platforms competitive with anybody else in the world.

https://www.ascendantaccess.com (opens in new tab)

After this apprenticeship

Potential future admin roles.

Ask a question

The contact for this apprenticeship is:

GATESHEAD COLLEGE

apprenticeships@gateshead.ac.uk

0191 490 2418

The reference code for this apprenticeship is VAC2000033826.

Apply now

Closes in 12 days (Sunday 21 June 2026 at 11:59pm)