IT Support Apprentice

ULTIMATE FINANCE GROUP LIMITED

Bristol (BS32 4QL)

Closes in 20 days (Wednesday 17 June 2026 at 11:59pm)

Posted on 28 May 2026

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Summary

This role will incorporate a range of support services which includes activities such as Service Desk duties, telephone and email support, recording faults, supporting the set-up of new systems and upgrading existing systems, trouble shooting and escalating IT faults.

Wage

£14,560 to £23,132.20, depending on your age

National Minimum Wage

Minimum wage rates (opens in new tab)

Training course
Information communications technician (level 3)
Hours
Monday - Friday, 9.00am - 5.00pm

35 hours a week

Start date

Monday 27 July 2026

Duration

1 year 9 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

The IT Support Apprentice Technician will work as part of the team providing efficient IT services and excellent standards of support throughout the organisation.

The successful candidate will be expected to be professional, have technical competence and excellent communication skills.

Key Responsibilities:

  • Provide first line technical support, answering support queries via phone, Teams and email and logging issues in Jira Service Desk
  • Monitor helpdesk tickets in Jira Service Desk, responding in line with company SLA's
  • Support users and common equipment both remotely and within an office environment as part of our hybrid working approach (currently 3 days in office, 2 days from home each week, rotating)
  • Maintain a high degree of customer service for all support queries and adhere to all service management principles
  • Take ownership of user problems and be pro-active when dealing with user issues
  • Respond to enquiries from users and help them resolve any hardware or software problems
  • Maintain a log of any software or hardware problems detected
  • Support users in the use of computer equipment by providing necessary training and advice
  • Escalate more complex calls to the relevant member of IT
  • Carry out in-house system testing

The apprentice will provide a first point of contact, processing requests for support and help with the co-ordination of the response through to resolution, providing an escalation path if necessary.

Where you'll work

First Floor
Equinox North Great Park Road Bradley Stoke
Bristol
BS32 4QL

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

SOUTH GLOUCESTERSHIRE AND STROUD COLLEGE

Training course

Information communications technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
  • Identify and scope the best solution informed by the system data associated with the task
  • Test and evaluate the system's performance and compliance with customer requirements.
  • Escalate non routine problems in line with procedures
  • Use basic scripting to execute the relevant tasks for example PowerShell, Linux
  • Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
  • Apply the necessary security, in line with access and/or encryption requirements
  • Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
  • Test and evaluate network environments
  • Monitor performance and usage of a network
  • Deploy applications on a network
  • Set up storage and data access for staff
  • Apply necessary security measures, in line with access requirements to a network
  • Carry out routine maintenance across network systems, ensuring organisational compliance
  • Monitor network-related workloads including DNS and firewalls
  • Install or undertake basic upgrades, either physically or remotely
  • Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
  • Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
  • Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
  • Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Training schedule

The apprentice will attend online learning sessions which will be on Teams on a weekly basis

Requirements

Essential qualifications

GCSE in:

  • English (grade 4 and above)
  • Maths (grade 4 and above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Number skills
  • Analytical skills
  • Team working
  • Initiative
  • Patience
  • Physical fitness

Other requirements

This is a Hybrid role- Work space required at home and then office-based Tuesday/Wednesday/Thursday every week as well as Monday and Friday on a rota basis, could be fully office based if preferred.

Full equipment will be provided.

DBS check required.

About this employer

Ultimate Finance is an independent, UK-based asset-based lender established in 2001, providing flexible funding solutions (invoice, asset, bridging, and trade finance) to SMEs. Backed by the Tavistock Group, they have over 20 years of experience and have provided over £17bn in funding. They are known for high customer satisfaction, with a 4.9/5 Trustpilot rating.

https://ultimatefinance.co.uk/ (opens in new tab)

After this apprenticeship

  • A Level 3 Information Communications Technician (ICT) apprenticeship equips you for entry-level tech roles. Depending on the specific pathway you choose - Support, Network, or Digital Communications - you can seamlessly transition into a variety of hands-on, frontline IT careers

Ask a question

The contact for this apprenticeship is:

SOUTH GLOUCESTERSHIRE AND STROUD COLLEGE

Elaine Baillie

elaine.baillie@sgscol.ac.uk

The reference code for this apprenticeship is VAC2000033799.

Apply now

Closes in 20 days (Wednesday 17 June 2026 at 11:59pm)