Customer Service Apprentice

DEN HARTOGH DRY BULK LOGISTICS LIMITED

Hull (HU3 4AE)

Closes in 16 days (Friday 12 June 2026)

Posted on 27 May 2026

Print

Contents

Summary

Are you looking to start your career in customer service and logistics with a global industry leader? At Den Hartogh we’re looking for a motivated and enthusiastic Customer Service Apprentice to join our team.  This is an exciting opportunity to develop the skills and knowledge to progress into a Customer Service role. 

Wage

£15,600 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Monday - Friday, 8.30am - 5.00pm with one hour for lunch.

37 hours 30 minutes a week

Start date

Monday 29 June 2026

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

As part of the apprenticeship, you will support the Customer Service team with a variety of administrative, customs and operational activities, helping to ensure customer deliveries run smoothly from start to finish.

Your responsibilities will include:

  • Supporting the management of transport orders from customer request through to delivery
  • Building positive relationships with customers and internal departments through professional communication
  • Assisting with customs administration and ensuring documentation is accurate and completed on time
  • Inputting and maintaining accurate customer, operational and financial records within internal systems
  • Liaising with Operations, Logistics, Finance and Sales teams to support smooth service delivery
  • Assisting with problem solving, customer queries and service issues
  • Supporting KPI reporting, operational updates and customer information
  • Learning how service performance, transport planning and customer expectations are managed
  • Developing an understanding of logistics processes, customer requirements and commercial impacts
  • Supporting continuous improvement initiatives and identifying opportunities to enhance customer experience

Throughout the apprenticeship, you’ll gain a strong understanding of how our Customer Service and Operations teams work together to deliver innovative logistics solutions and excellent customer service.

Where you'll work

4 Beacon Way
Hull
HU3 4AE

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

TRS TRAINING LIMITED

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Number skills
  • Analytical skills
  • Logical
  • Team working
  • Initiative
  • Non judgemental
  • Patience

About this employer

Royal Den Hartogh Logistics is a leading logistics service provider for the chemical, gas, polymer, and food industries. Founded in 1920 in the Netherlands, our family-owned company strongly focuses on safety and sustainability. Together with our customers and suppliers, we develop smart logistics solutions that contribute to a more efficient supply chain. We operate worldwide with 54 locations in 27 countries. Our team consists of over 2,600 employees, and we manage a modern fleet of 25,000 tank containers, 5,000 dry bulk containers and trailers, 575 tank trailers, and nearly 900 trucks.

https://www.denhartogh.com (opens in new tab)

After this apprenticeship

  • Customer Service Advisor role

Ask a question

The contact for this apprenticeship is:

DEN HARTOGH DRY BULK LOGISTICS LIMITED

Sarah Langridge

slangridge@denhartogh.com

01482 595702

The reference code for this apprenticeship is VAC2000033684.

Apply now

Closes in 16 days (Friday 12 June 2026)

After signing in, you’ll apply for this apprenticeship on the company's website.