ICT Level 3 Apprenticeship

HITACHI CONSTRUCTION MACHINERY UK LIMITED

Hebburn (NE31 2JZ)

Closes in 18 days (Sunday 14 June 2026 at 11:59pm)

Posted on 27 May 2026

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Summary

Actively supporting the strategy to deliver on the vision and objectives of the Digital Service Desk & Service Delivery model, IT Strategy, and business vision.

Wage

£23,171.20 a year

Minimum wage rates (opens in new tab)

Training course
Information communications technician (level 3)
Hours
Monday - Friday.

40 hours a week

Start date

Monday 7 September 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Technical:

  • To be part of a BAU Rota, which will see you deliver a high volume of end-user equipment.
  • Provide 1st line technical support to internal colleagues on a wide range of technologies.
  • Deploy, support, and maintain end-user computing applications and services.
  • Build and deploy workstations and mobile devices.
  • Update asset registers for hardware and software.

Process:

  • Actively supporting the strategy to deliver on the vision and objectives of the Digital Service Desk & Service Delivery model, IT Strategy, and business vision.
  • Create and update IT support, process, and procedure documentation.

People:

  • Communicate with stakeholders using appropriate language.
  • Work closely with 3rd party suppliers and contractors to ensure functionality of IT Systems.
  • Effectively prioritise jobs and ensure timely resolution through self-time management.
  • Deliver IT Service Support to members and drive customer satisfaction standards through a service Delivery model.

General Responsibilities:

  • The company is committed to achieving a high standard of health and safety in all its activities, and the postholder will be expected to contribute to maintaining standards to ensure compliance with all appropriate legislation.
  • Take responsibility for managing own performance and participating in any identified training or development opportunities.
  • To recognise the importance of fairness and equality in the workplace, to treat everyone with dignity and respect.
  • Comply with Company Codes of Conduct, policies and procedures at all times.

Your duties are those that can be reasonably associated with your job title, along with any additional or different responsibilities the company may require from time to time. It is a condition of your employment that you undertake to perform duties beyond those specifically listed in this document and, where necessary, transfer to any other role consistent with your classification and capability, as reasonably required to meet operational needs. The outlined duties may therefore vary without materially changing the character or level of responsibility.

Where you'll work

Unit 5
Monkton Business Park North
Hebburn
NE31 2JZ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

GATESHEAD COLLEGE

Training course

Information communications technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
  • Identify and scope the best solution informed by the system data associated with the task
  • Test and evaluate the system's performance and compliance with customer requirements.
  • Escalate non routine problems in line with procedures
  • Use basic scripting to execute the relevant tasks for example PowerShell, Linux
  • Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
  • Apply the necessary security, in line with access and/or encryption requirements
  • Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
  • Test and evaluate network environments
  • Monitor performance and usage of a network
  • Deploy applications on a network
  • Set up storage and data access for staff
  • Apply necessary security measures, in line with access requirements to a network
  • Carry out routine maintenance across network systems, ensuring organisational compliance
  • Monitor network-related workloads including DNS and firewalls
  • Install or undertake basic upgrades, either physically or remotely
  • Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
  • Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
  • Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
  • Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Training schedule

This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Essential qualifications

GCSE in:

  • English (grade Grade C/4)
  • Maths (grade Grade C/4)

Desirable qualifications

GCSE in:

Computer related subject (grade Grade C/4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • IT skills
  • Customer care skills
  • Problem solving skills
  • Analytical skills
  • Team working
  • Time management
  • Multi-tasking skills
  • Ability to prioritise
  • Self-motivated

About this employer

Hitachi Construction Machinery UK (HCMUK) is a wholly owned subsidiary of Hitachi Construction Machinery Europe and is responsible for the supply of mini, medium, large and wheeled excavators; wheel loaders, parts and servicing to the UK and Irish construction industry, from our 14 depots nationwide and appointed sub-dealer in Ireland. Hitachi produces the widest range of hydraulic excavators in the world and are renowned for their high quality, advanced technology and unrivalled reliability. Formed 50 years ago, Hitachi Construction Machinery (UK) is a leading name in the construction equipment market, and has been rewarded with the title of ‘UK’s number one excavator supplier’.

https://www.hitachicm.com/gb/en/ (opens in new tab)

After this apprenticeship

Potential to progress to further IT related roles.

Ask a question

The contact for this apprenticeship is:

GATESHEAD COLLEGE

apprenticeships@gateshead.ac.uk

0191 490 2418

The reference code for this apprenticeship is VAC2000033583.

Apply now

Closes in 18 days (Sunday 14 June 2026 at 11:59pm)