Customer Service Practitioner Apprentice

NEW LINE PHARMACY LIMITED

Northumberland (NE62 5UR)

Closes in 14 days (Monday 29 June 2026 at 11:59pm)

Posted on 3 June 2026

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Summary

Customer Service apprenticeship within a UK community pharmacy supporting the day-to-day running of the pharmacy by delivering excellent customer service, assisting patients with enquiries, managing stock and administrative duties, and developing key skills in communication, teamwork, professionalism and working within a healthcare environment.

Wage

£12,480 a year

Minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Shifts between 9-5.30pm Mon-Fri and 9-12pm Sat.

30 hours a week

Start date

Monday 6 July 2026

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Greet patients and customers politely at the counter and on the phone
  • Receive and process prescriptions (NHS and private)
  • Label, assemble, and check medicines under the pharmacist’s supervision 
  • Manage stock: ordering, unpacking deliveries, and checking expiry dates
  • Maintain accurate patient and prescription records
  • Handle cash, card payments, and NHS exemption checks
  • Deliver excellent customer service to patients and visitors within the pharmacy
  • Support customers with general enquiries both in person and over the phone
  • Assist with stock control, replenishment, and checking deliveries
  • Maintain a clean, organised, and professional working environment
  • Support the team with administrative and day-to-day pharmacy duties
  • Develop communication and teamwork skills while working in a healthcare setting
  • Follow company procedures, health and safety, and confidentiality guidelines
  • Build confidence in dealing with customers and handling sensitive information professionally

Where you'll work

1-2 Dereham Terrace
Choppington
Northumberland
NE62 5UR

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

CITY OF SUNDERLAND COLLEGE

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

L2 Customer Service Practitioner Standard Training is conducted within the store and a trainer will be allocated for on/off training.

Requirements

Essential qualifications

GCSE or equivalent in:

  • English (grade 4-9)
  • Maths (grade 4-9)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Administrative skills
  • Analytical skills
  • Attention to detail
  • Attention to detail
  • Communication skills
  • Customer care skills
  • Initiative
  • Logical
  • Non-judgmental
  • Patience
  • Team working

About this employer

Newline Pharmacy are a local independent chemist within Northumberland and North Tyneside. As a family-owned business now with six locations, we personally assist our patients by providing timely medications, free deliveries, treatment and advice for minor ailments, immunisations, and more.

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

Potential to go onto further training following completion Possibility of full-time employment upon completion.

Ask a question

The contact for this apprenticeship is:

CITY OF SUNDERLAND COLLEGE

Derrin Atkins

derrin.atkins@educationpartnershipne.ac.uk

07584362206

The reference code for this apprenticeship is VAC2000033581.

Apply now

Closes in 14 days (Monday 29 June 2026 at 11:59pm)