Customer Service Level 2 Apprenticeship - Doggy Daycare Burton-On-Trent

DOGGY DAY CARE BURTON LTD

Tamworth (B79 7XE)

Closes in 30 days (Thursday 25 June 2026 at 11:59pm)

Posted on 26 May 2026

Print

Contents

Summary

Love Dogs? This is the perfect apprenticeship for someone who loves to work with dogs. We will support you in looking after much loved members of peoples family and dealing with customers.

Wage

£12,480 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Minimum wage rates (opens in new tab)

30 hours per week, May increase in agreement with the apprentice to 40hrs 

Working 12.30pm - 18.30pm 

Training course
Customer service practitioner (level 2)
Hours
Monday to Friday. Times to be confirmed.

30 hours a week

Start date

Friday 26 June 2026

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Meet and greet customers
  • Deal with customer enquiries 
  • Answer phones 
  • Sign dogs in and out
  • Care for and supervise dogs throughout the day 
  • Play with dogs
  • Keep play areas clean and tidy 
  • Assist with the deep cleaning of the unit twice per week
  • Shadow vet once per week to learn new skills
  • Feed dogs 
  • Administer light medications (fully supervised) 

Where you'll work

48 Kepler
Litchfield Industrial Estate
Tamworth
B79 7XE

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

JUNIPER TRAINING LIMITED

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

  • Customer Service Practitioner Apprenticeship Level 2
  • 20% off-the-job training 
  • End point assessment 
  • Maths and English functional skills if required 
  • Dedicated skills coach who will attend the site to asses the apprentice.

Requirements

Desirable qualifications

GCSE in:

English & maths (grade A*-C/ 4-9)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Number skills
  • Analytical skills
  • Logical
  • Team working
  • Creative
  • Initiative
  • Non judgemental
  • Patience
  • Physical fitness

Other requirements

This is a loud and physical environment, please think about this before applying.

About this employer

At Doggy Day Care Burton we look after your dog in a safe and secure indoor environment with plenty of mental stimulation. Your best friend is cared for as if its our own and we also offer a grooming service. we are located at the back of Burton college within easy reach of all public transport and town center.

After this apprenticeship

A full-time position is available upon successful completion of apprenticeship and probationary period.

Ask a question

The contact for this apprenticeship is:

JUNIPER TRAINING LIMITED

Paul Nightingale

Paul.nightingale@junipertraining.co.uk

07395789959

The reference code for this apprenticeship is VAC2000033516.

Apply now

Closes in 30 days (Thursday 25 June 2026 at 11:59pm)