Business Administration and Reception Apprentice
Stuart Road Surgery
PONTEFRACT (WF8 4PQ)
Closes in 26 days (Sunday 21 June 2026 at 11:59pm)
Posted on 26 May 2026
Contents
Summary
An exciting opportunity has arisen to join a busy GP Practice in a patient-focused administration and reception role. Full apprenticeship and on-the-job training will be provided, alongside the opportunity to work towards a Level 3 Business Administration qualification.
- Wage
-
£15,392 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Business administrator (level 3)
- Hours
-
Monday - Friday, times to be confirmed at the interview.
37 hours a week
- Start date
-
Monday 13 July 2026
- Duration
-
1 year 5 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
The successful candidate will support the smooth day-to-day running of the practice by delivering professional reception and administrative services across all departments.
Duties will include:
- Handling patient enquiries
- Taking telephone calls
- Logging patient arrivals
- Care navigating patients to the appropriate service
- Booking appointments
- Using the electronic appointments system
Additional responsibilities include;
- Providing general administrative support
- Maintaining accurate patient records using a clinical system
- Scanning documentation
- Handling incoming and outgoing mail
- Communicating with patients via telephone, email, online consultation systems, or letter as required
- The role will also involve using Microsoft Excel and Word to complete tasks set by the Practice Manager and/or Operations Manager
This is an excellent opportunity to develop valuable administration, communication, and customer service skills within a professional healthcare environment.
This list is not exhaustive, and you will be expected to perform different tasks as necessitated by the management team that are relevant to your role within the company to meet the overall business needs.
Where you'll work
THE SURGERY
STUART ROAD
PONTEFRACT
WF8 4PQ
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
C.M.S. VOCATIONAL TRAINING LIMITED
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
As a Business Administration Apprentice, you will complete the following qualifications as part of your Apprenticeship:
- Level 3 Business Administrator Standard Apprenticeship
- You will also develop the skills, knowledge and behaviours required to work within an office environment
- This apprenticeship is delivered in the workplace and 6 hours of your working time will be dedicated towards training and learning new skills
- You will be allocated a tutor who will provide you with personal support and assessment at pre-arranged times
- Assessment is through a variety of methods including observations in the workplace, witness testimonies, product evidence and professional discussions. All evidence will be logged to your electronic portfolio
Requirements
Essential qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Organisation skills
- Customer care skills
- Administrative skills
- Team working
- Initiative
- Patience
Other requirements
A DBS check will be undertaken upon the offer of employment. Make sure you can travel to the place of work on a regular basis.
About this employer
We are a well established, friendly GP practice based conveniently in the heart of the historic town of Pontefract in West Yorkshire. We aim to provide a first class modern and responsive service to our practice population, and to help them maintain good health and the best quality of life possible. We have a team of GP's and nurses supported by Health Care Assistants, a practice manager and an administration team to help us achieve this. In addition to GP consultations the practice offers a comprehensive range of clinics and healthcare services.
After this apprenticeship
- Whilst we cannot guarantee a role at the end of the programme, as a surgery there may be future progression for the right candidate within the NHS
Ask a question
The contact for this apprenticeship is:
C.M.S. VOCATIONAL TRAINING LIMITED
Katrina Clarke
katrina.clarke@cmsvoc.co.uk
01924 470477
The reference code for this apprenticeship is VAC2000033466.
Apply now
Closes in 26 days (Sunday 21 June 2026 at 11:59pm)