Learning and Development Practitioner Apprenticeship - Remote
REFUGE
London (SE1 7TY)
Closes on Friday 3 July 2026
Posted on 26 May 2026
Contents
Summary
Refuge are looking for a new Learning and Development Apprentice. You will be studying toward your Learning and Development Practitioner Apprenticeship L3. This is a work from home role with occasional meetings at the London Head Office.
- Wage
-
£25,857 a year
- Training course
- Learning and development practitioner (level 3)
- Hours
-
Monday to Friday 9.00am - 5.30pm
37 hours 30 minutes a week
- Start date
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Friday 10 July 2026
- Duration
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1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
The People Development Apprentice provides high quality support to, and on behalf of, the People Development team and wider People and Culture team to ensure the smooth coordination and implementation of training and organisational development initiatives.
Day-Day Responsibilities:
- Supporting the development of the annual training calendar, and the logistics for training programs, ensuring that all related administration such as scheduling dates in the Learning Management System (LMS), remote learning set up, and preparing and disseminating training materials are delivered to high standards and on a timely basis
- Monitoring the People Development team inbox responding to all initial queries, escalating as necessary to another member of the team
- Providing system administration support for the LMS, including liaising with the vendor, and highlighting areas for improving functionality
- Maintaining training records (e.g. trainee lists, schedules, attendance sheets) and providing statistical reports on training activities and results as required
- Acting as a key point of contact for training providers, vendors, and participants, resolving any queries as they arise
- Developing advertising materials and contacting colleagues on waiting lists to maximise training attendance
- Supporting the identification and research of new training suppliers
- Maintaining digital learning resources, including the learning library
- Updating the People Development SharePoint site as required
This is a remote working, home based role. The successful candidate will need to be willing to travel to London a few times a year for team meetings.
Where you'll work
Albert Embankment
London
SE1 7TY
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
BABINGTON BUSINESS COLLEGE LIMITED
Training course
Learning and development practitioner (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Identification of training/learning needs: Identify and analyse learning needs: establish team and individual capability and learning gaps, in line with organisational performance outcomes and to enable effective evaluation. This may include the needs of the staff impacted by the move to a net carbon zero economy by 2050 and the requirements for a just transition.
- Identification of training/learning needs: Use sound questioning and active listening skills to understand requirements and establish root causes i.e. establishing that it really is a learning/training need, before developing L&D solutions.
- Identification of training/learning needs: Consult with stakeholders to draw out relevant information and provide feedback to inform learning and training needs requirements.
- Identification of training/learning needs: Use effective analytical skills to seek out and analyse information.
- Identification of training/learning needs: Take ownership through to resolution, escalating complex situations as appropriate
- Training/Learning design: Design, construct and structure training / learning resources to meet a variety of needs, which will include:
- Training/Learning design: Research of delivery options and resources including digital / online / blended solutions (including identifying existing resources)
- Training/Learning design: Planning programmes / sessions / modules
- Training/Learning design: Selecting appropriate delivery methods
- Training/Learning design: Designing creative, engaging, appropriate, and inclusive learning activities (could be e-learning, digital collaboration, group sessions, blended etc.)
- Training/Learning design: Developing materials and resources to support learning.
- Training/Learning delivery: Confidently engage all learners in structured learner-centered training, primarily of ‘content-driven’ training resources.
- Training/Learning delivery: Plan, organise and prepare for a training/learning event/intervention in a timely fashion
- Training/Learning delivery: Interact with learners of varying abilities, using a broad range of techniques and carefully planned and executed questioning techniques.
- Training/Learning delivery: Facilitate and deliver learning in a face-to-face, blended and digital environment as appropriate.
- Training/Learning delivery: Monitor a learner’s progress and deliver motivational and developmental feedback.
- Training/Learning delivery: Manage participation, attitudes and behaviours to reach learning objectives.
- Training/Learning delivery: Use effective coaching skills to enable learners to achieve learning objectives.
- Evaluation: Evaluate the impact of learning solutions - measure and assess development initiatives for effectiveness, business relevance, efficiency, and continually seek ways to improve learning solutions.
- Evaluation: Build evaluation mechanisms for learning outcomes including the use of quantitative and qualitative feedback where appropriate.
- Evaluation: Apply techniques to analyse the impact of training from learners’ experience.
- Communication and Interpersonal: Communicate and influence through a range of media e.g. phone, face-to-face, email, online / virtual, adapting their style to their audience.
- Communication and Interpersonal: Build trust and sound relationships with customers/learners/colleagues.
- Communication and Interpersonal: Handle conflict and sensitive situations professionally and confidentially.
- Teamwork and Collaboration: Consistently support colleagues / collaborate within the team and L&D to achieve results.
- Teamwork and Collaboration: Build and maintain strong working relationships with others in the L&D team, HR and the wider business as required.
Training schedule
Founded in 1974, we've been delivering market-leading learning and talent solutions for over forty years. We’re privileged to help individuals unlock their potential and realise the value of their skills and talents. As one of the UK's largest and longest-established apprenticeship and training providers, we're proud to help organisations and individuals unlock their potential, and make skills really work for them. Upon completion of this 18-month Apprenticeship, you will have obtained your Learning and Development Practitioner apprenticeship Level 3 Apprenticeship.
Requirements
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Organisation skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Logical
About this employer
Refuge is the largest domestic abuse organisation in the UK. On any given day our services support thousands of women and their children, helping them to overcome the physical, emotional, financial and logistical impacts of abuse and rebuild their lives - free from fear.
Company benefits
This is a remote working, home based role. The successful candidate will need to be willing to travel to London a few times a year for team meetings.
After this apprenticeship
There is a possibility of being offered a full-time role after successful completion of the apprenticeship.
Ask a question
The contact for this apprenticeship is:
BABINGTON BUSINESS COLLEGE LIMITED
The reference code for this apprenticeship is VAC2000033431.
Apply now
Closes on Friday 3 July 2026
After signing in, you’ll apply for this apprenticeship on the company's website.