Credit control Apprentice

EXPEDITORS INTERNATIONAL (UK) LIMITED

Derby (DE74 2US)

Closes in 17 days (Friday 12 June 2026 at 11:59pm)

Posted on 26 May 2026

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Summary

Gain hands on experience within credit control. Workbased learning with regular remote delivery workshops. Gain a nationally recognised qualification. Great starting point for a career working in accounts and finance department.

Wage

£18,000 a year

Minimum wage rates (opens in new tab)

Company Benefits
• Flexible working hours.
• Life assurance.
• Private medical insurance.
• Pension scheme.
• Performance related bonus.

Training course
Credit controller and collector (level 2)
Hours
Monday - Friday, 9.00am - 5.30pm. 1 hour Lunch break.

37 hours 30 minutes a week

Start date

Tuesday 16 June 2026

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Monitor and manage customer accounts to ensure that payments are received on time
  • Chase overdue invoices using email and telephone correspondence
  • Reconcile customer accounts and resolve payment discrepancies
  • Maintain accurate records of communications and transactions
  • Prepare regular reports on debtor balances
  • Issuing invoices to customers
  • Credit note processing
  • Ensure that credit activities comply with legal and internal policies
  • Use the set number of hours per week to study for the apprenticeship and complete assignments

Where you'll work

Sills Road
Willow Farm Business Park, Castle Donington
Derby
DE74 2US

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

SEETEC BUSINESS TECHNOLOGY CENTRE LIMITED

Training course

Credit controller and collector (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Service delivery: Delivers excellent service to customers using the organisation’s systems and processes; contributes to individual and team objectives, in line with the employer’s policy; works in a way which reflects organisational values and complies with standards and regulatory requirements; carries out a range of tasks which may include credit application processing, cash allocation and reconciliation; proactive contact with customers to collect outstanding balances, debt; maintaining accurate records of communications, actions; straight-forward dispute resolution; and recommending write offs.
  • Work planning: Organises their own accounts, completing tasks to required deadlines. Tracks individual customer accounts where necessary. Takes ownership through to completion, escalating when required, e.g. potential debt risk.
  • Teamwork: Consistently supports colleagues and collaborates to achieve results. Builds and maintains good working relationships within teams and with other business areas where necessary. Aware of own role in the team and the impact on others.
  • Communication and relationship building: Communicates effectively with customers and colleagues, using sound interpersonal skills, a range of media and appropriate language, e.g. phone, email, SMS, letter and face-to-face. Builds good relationships with customers, recognising their relationship with and their importance to the organisation while dealing with a potentially difficult topic. Adapts their style to that of the customer and actively listens to understand their needs. Handles difficult and sensitive situations professionally when they occur, e.g. regarding overdue accounts, working to support and retain a positive relationship with the customer.
  • Negotiation and decision making: Works with customers to identify mutually acceptable solutions to credit issues, within organisational guidelines. Takes ownership through to resolution, escalating where necessary.
  • Continuous improvement: Identifies opportunities to improve work practices and successfully implements changes that are required.
  • Personal development: Seeks feedback and acts on it to improve their performance. Builds their own capability through ownership of their own development, working with their manager. Keeps up to date with relevant changes.

Training schedule

  • Remote delivery with preplanned workshops and a dedicated work tutor
  • Workshops with the CICM

Requirements

Essential qualifications

GCSE in:

  • English (grade A*-C/ 4-9)
  • Maths (grade A*-C/ 4-9)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Presentation skills
  • Administrative skills
  • Number skills
  • Analytical skills
  • Logical
  • Team working
  • Creative
  • Initiative
  • Non judgemental
  • Patience
  • Physical fitness

Other requirements

  • This position gives the chance to get involved in credit control and to obtain a Level 2 Credit Control and Collector qualification, whilst gaining real business experience by learning on the job.
    The apprenticeship will develop the core knowledge, skills, and behaviours in credit management and collections principles, regulatory requirements, and professional standards, and enable an apprentice to apply these within their everyday role

About this employer

Expeditors is a global logistics company.
The Company employs trained professionals in over 335 locations located in 100 countries, linked into a seamless worldwide network through an integrated information management system.
Services include the consolidation or forwarding of air and ocean freight, customs brokerage, vendor consolidation, cargo insurance, time-definite transportation services, order management, warehousing and distribution, and customized logistics solutions.

After this apprenticeship

  • Opportunity to progress throughout the company and progress to Level 3 Senior Credit controller

Ask a question

The contact for this apprenticeship is:

SEETEC BUSINESS TECHNOLOGY CENTRE LIMITED

Kerry Traill

Kerry.traill@seetec.co.uk

07903053388

The reference code for this apprenticeship is VAC2000033373.

Apply now

Closes in 17 days (Friday 12 June 2026 at 11:59pm)