Apprentice Services Administrator

DAHER AEROSPACE LIMITED

DERBY (DE24 9RE)

Closes in 16 days (Friday 12 June 2026 at 11:59pm)

Posted on 27 May 2026

Print

Contents

Summary

A Customer Service/ Administration role within Daher Aerospace. Heavily customer-focused, dealing with enquiries and providing solutions. Supporting with projects and meetings.

Wage

£15,600 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Minimum wage rates (opens in new tab)

Training course
Business administrator (level 3)
Hours
8am - 4pm, Monday to Friday.

37 hours 30 minutes a week

Start date

Wednesday 1 July 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Your daily tasks will include:

  • Processing orders which come through via email.
  • Communicating with customers, over the phone, by email & in person.
  • Following up on quotations
  • Updating logs
  • Recording meeting minutes.
  • Running reports.
  • Processing sales orders.
  • General administration duties.

Where you'll work

AMBERLEY DRIVE
SINFIN
DERBY
DE24 9RE

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

DCG

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Essential qualifications

GCSE in:

  • English (grade C/4 or above)
  • Maths (grade C/4 or above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Administrative skills
  • Number skills
  • Analytical skills
  • Logical
  • Team working
  • Non judgemental
  • Patience
  • Reliable
  • Willing to learn
  • Punctual
  • Friendly

Other requirements

If we are interested in taking your application further, you will receive an email from a Derby College email address (@derby-college.ac.uk). Please make sure that you check your inbox as well as your spam/junk folders, so you do not miss out on the opportunity to apply.

About this employer

Daher Aerospace Ltd is a global manufacturer and logistics provider supporting the aerospace industry. The Derby site operates in a fast‑paced manufacturing environment, supplying high‑quality bespoke aerospace packaging and logistics solutions while focusing strongly on safety, quality, and continuous improvement.

https://www.daher.com/en/ (opens in new tab)

Company benefits

  • 20 days holidays in year one increasing to 25 in second year
  • Medicash health programme
  • Company pension

After this apprenticeship

Following completion of the apprenticeship, the individual would typically move into a Customer Service or Administration role.

Ask a question

The contact for this apprenticeship is:

DCG

Chloe Westhead

chloe.westhead@derby-college.ac.uk

The reference code for this apprenticeship is VAC2000033255.

Apply now

Closes in 16 days (Friday 12 June 2026 at 11:59pm)