Business Support Apprentice Administrator
ALLIANCE LEARNING LTD
HORWICH (BL6 5UE)
Closes on Tuesday 30 June 2026
Posted on 22 May 2026
Contents
Summary
An exciting opportunity has come up for a Business Support Apprentice Administrator to join the team at Alliance Learning. This is a fantastic opportunity for someone looking to start their career in business administration and gain valuable hands on experience within a busy and professional working environment.
- Wage
-
£15,184 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Business administrator (level 3)
- Hours
-
Monday - Thursday 8.00am - 4.15pm and Friday 8.00am - 2.00pm.
36 hours 30 minutes a week
- Start date
-
Tuesday 21 July 2026
- Duration
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1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
The successful candidate will be primarily based on Commercial Reception, acting as a welcoming first point of contact for visitors, learners and staff. In addition, the apprentice will support a range of administration functions across different departments, providing a broad understanding of business support operations.
The Business Support Apprentice Administrator will provide administrative support across the organisation to help ensure the smooth running of day-to-day operations within Alliance Learning.
The role involves supporting different departments such as Business Support, Recruitment, Commercial / Sales and accounts.
Key Responsibilities:
- Provide administrative support for different administration functions within Alliance Learning, to include Business Support, Recruitment, Commercial / Sales and accounts
- Maintain accurate learner and employer records on internal information systems
- Support learner enrolment and onboarding processes, ensuring documentation is completed accurately
- Respond to general enquiries from learners, employers, and staff, ensuring queries are directed appropriately
- Support Careers Education, Information, Advice and Guidance sessions for new apprentices
- Cover Commercial Reception desk
- Cover Student Support Desk when required
- Data inputting into relevant departmental systems (registrations and certification, customer feedback, recruitment, sales, Business support)
- Assist with data entry, document management, and filing (electronic and paper) for relevant departments
- Manage incoming emails, telephone enquiries, and general correspondence, directing queries to the appropriate team
- Minute taking for relevant departmental meetings
- Communicate effectively with internal teams, tutors, assessors, and external stakeholders and ensure a high standard of customer service at all times
- Attend a minimum of 3 careers events per calendar year
- Promote Alliance Learning (all divisions) to all interested parties through a wide range of events
- To administrate, facilitate and invigilate exams in line with all awarding organisation guidelines and JCQ procedures
- Ensure confidentiality and compliance with data protection and organisational policies
- Ensure that you uphold the company’s Safeguarding and Equality, Diversity and Inclusion policy at all times
- Provide administrative support for internal audits, assist with preparations for external audits (e.g., from the Department for Education), and provide administrative support during an Ofsted inspection where applicable.
What You Will Gain:
- A Level 3 Business Administration qualification
- Valuable workplace experience
- Ongoing support and training
- The opportunity to work within a supportive and friendly team environment
Where you'll work
THE HURST BUILDING
HORWICH BUSINESS PARK
CHORLEY NEW ROAD
HORWICH
BL6 5UE
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
ALLIANCE LEARNING
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
The training will be delivered at Alliance Learning. Learners will complete a face to face session every three weeks with two further study days to undertake activities given by the tutor and employer.
Requirements
Essential qualifications
GCSE in:
- English (grade 9-4 (A-C))
- Maths (grade 9-4 (A-C))
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Team working
- Professional attitude
Other requirements
What We Are Looking For:
- A positive and professional attitude
- Good communication and organisational skills
- Willingness to learn and develop new skills
About this employer
Based in Horwich, Bolton, we have over sixty years’ experience in the training industry. We are part of the University of Greater Manchester Group, allowing us to offer Level 2 - Degree Apprenticeships.
We train around 300 Apprentices and 6,000 individuals each year to gain vital skills to take back to the workplace. Our staff have many years’ experience in their relevant training areas and have a friendly professional approach to training. We offer Apprenticeships and Training Courses at the highest quality available in the North West, helping people to develop, learn new skills and fulfil their potential. Whether it’s an Apprenticeship or a Training Course you are looking to complete, we have the training solution for you
After this apprenticeship
Full time role for the ideal candidate.
Ask a question
The contact for this apprenticeship is:
ALLIANCE LEARNING
The reference code for this apprenticeship is VAC2000033239.
Apply now
Closes on Tuesday 30 June 2026
After signing in, you’ll apply for this apprenticeship on the company's website.