Apprentice Immigration Compliance Administrator

UNIVERSITY OF BIRMINGHAM

West Midlands (B15 2TT)

Closes in 18 days (Tuesday 9 June 2026)

Posted on 22 May 2026

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Summary

This is an opportunity to gain hands-on experience supporting the University’s immigration processes for staff. You’ll develop practical skills in managing administrative tasks while building a strong understanding of this specialist area. Alongside this, you’ll work towards a Business Administration apprenticeship standard.

• Wage:

  £22,037 a year

  Minimum wage rates (opens in new tab)

  Full time starting salary £22,037 per annum rising to £27,546 after 12 months service.

• Training course: Business administrator (level 3)
• Hours: Monday to Friday, 9am to 5pm.

  35 hours a week

• Start date:

  Saturday 1 August 2026

• Duration:

  1 year 6 months

• Positions available:

  1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

• You will act as a first point of contact to provide accurate and timely information and advice to internal and external customers and stakeholders on University processes and procedures relating to immigration compliance for staff, answering queries promptly, providing guidance, documentation and resolving queries from initial contact to resolution.  This will include recognising when queries need to be referred elsewhere or escalated
• To ensure that right to work checks are carried out and appropriate action taken within UKVI timeframes and guidelines
• Regularly communicate relevant information to colleagues and external contacts
• Provide administrative support for diary or event planning
• Process data (which may be financial, HR, student-related or other), monitoring accuracy, in line with immigration policy, chasing up missing information, and escalating any issues as appropriate
• Carry out finance reconciliation process for UKVI sponsorship costs and ensure monthly RBS payment card deadlines are met
• Use a variety of complex University systems and processes to research, manipulate, analyse and interpret sets of data, and produce routine reports
• Maintain working relationship with key stakeholders, fielding queries, receiving and dealing with any disputes or complaints and resolving promptly
• Offer advice and support to others on staff immigration matters
• Review processes and tasks and proactively offer suggestions for improvement and sharing best practice as appropriate
• As required, provide a professional secretarial service to relevant committees and meetings
• Treats everyone with dignity and respect in line with current equality legislation

Where you'll work

Edgbaston
Birmingham
West Midlands
B15 2TT

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

THE OPPORTUNITY PROVIDER LTD

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

Business Administrator Level 3.

At the workplace.  A mixture of online and in person sessions.

Requirements

Essential qualifications

GCSE in:

• English (grade 9 to 4 (A* to C))
• Maths (grade 9 to 4 (A* to C))

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Team working

About this employer

People are at the heart of what we are and do.

The University of Birmingham is proud to have been a part of the City of Birmingham and the wider region for over 100 years, and we are equally proud to be recognised as a leading global university. We want to attract talented people from across the city and beyond, support them to succeed, and celebrate their success.

We are committed to helping the people who work here to develop through our sector-leading Birmingham Professional programme which provides all professional services staff with development opportunities and the encouragement to reach their full potential. With almost 5,000 professional services jobs in a wide-range of functions in Edgbaston and in our campus in Dubai, there are plenty of opportunities for you to be able to develop your career at the University.

We believe there is no such thing as a typical member of staff and that diversity is a source of strength that underpins the exchange of ideas, innovation, and debate. We warmly welcome people from all backgrounds and are committed to fostering an inclusive environment where diversity is at the heart of who and what we are, and how we work.

Supporting our people to achieve a healthy work/life balance is important both to our employees and to the success of the University and, depending on the role, we offer a variety of flexible working arrangements. We therefore welcome discussions on all forms of flexible working. In addition, you will receive a generous package of benefits including 40 days paid holiday a year, one paid day a year for volunteering, occupational sick pay, and a pension scheme. We also have three high quality subsidised day nurseries.

The University is situated in leafy Edgbaston and there are excellent transport links to our beautiful campus, including main bus routes and a train station on site. On campus we have a state-of-the-art sports centre with pool, shops, places to eat and drink, our own art gallery, museum and botanical gardens.

https://www.birmingham.ac.uk/jobs/apprenticeships (opens in new tab)

Company benefits

https://www.birmingham.ac.uk/jobs/staff-benefits

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

On completion of this apprenticeship, you may be able to progress into one of the following roles:

• Immigration Compliance Administrator
• Administrator

Ask a question

The contact for this apprenticeship is:

THE OPPORTUNITY PROVIDER LTD

apprenticeships@contacts.bham.ac.uk

The reference code for this apprenticeship is VAC2000033176.

Apply now

Closes in 18 days (Tuesday 9 June 2026)

After signing in, you’ll apply for this apprenticeship on the company's website.