Community Protection Team Apprentice
Calderdale Metropolitan Borough Council
Halifax (HX3 0AQ)
Closes in 13 days (Thursday 4 June 2026)
Posted on 22 May 2026
Contents
Summary
We're looking for someone to join our team to help us to shape the future of the service, providing enforcement support to the partnership team. The role will involve working with members of the public to coordinate licence applications and undertake evidence and intelligence gathering.
- Wage
-
£15,392 to £24,454.04, depending on your age
National Minimum Wage
- Training course
- Business administrator (level 3)
- Hours
-
As a guide you will be working 9.00am to 5.00pm weekdays. Flexible working hours may be available, including home-working (subject to the needs of the role). There may be a requirement for evening and weekend work as the needs of the service arise.
37 hours a week
- Start date
-
Monday 13 July 2026
- Duration
-
1 year 9 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Assist with daily risk assessments, tri-aging and tasking of service demand across all functions of the enforcement team
- Respond to service demand across all functions including the recording, processing and checking of information and data that comes into the service
- Checking, verifying and processing applications, certificates and other similar matters relating to the work Community Protection Team such as Licensing, Housing, Environmental Health, Community Safety and Emergency Planning
- Deal with customer/ public/ partnership enquiries, complaints or issues across all functions of the Community Protection Team through face to face conversations, emails, letters and/ or telephone
- Actively deliver on the service’s and the partnership communication strategy through the use of social media, websites, e-communicaton and the use of both informal and formal communication
- Assist with maintaining accurate information for the team on the Intranet and Internet such as codes of practice, recommended procedures and other guidance
- Manage the various mailboxes, databases used by the team; ensuring queries are dealt with in a timely manner and by the appropriate officer
- Provide resilience at times of need to ensure that the team responds to emergency and critical incidents effectively
Where you'll work
Spring Hall Mansion
Huddersfield Road
Halifax
HX3 0AQ
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
HALIFAX OPPORTUNITIES TRUST
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Successful completion of this apprenticeship gives you:
- An accredited Business Administration Level 3 qualification
- Workplace Learning
- Provided with a 1:1 Tutor
- Delivery - virtual interactive workshops
- Functional Skills in maths and English, if required.
Requirements
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Organisation skills
- Customer care skills
- Team working
Other requirements
There may be a requirement for occasional evening and weekend work as the needs of the service
arise.
About this employer
Calderdale Metropolitan Borough Council is the local authority of the Metropolitan Borough of Calderdale in West Yorkshire, England. Calderdale is set in the beautiful South Pennines in West Yorkshire, a vibrant Metropolitan Borough, and an active part of Leeds City Region. With a career move to Calderdale Council, you will find a meaningful way to contribute. You will also make a real difference to others. With over 600 services, we offer a wide variety of roles. So, you can use your skills and experience to help others and make Calderdale a better place for everyone.
https://www.calderdale.gov.uk/v2 (opens in new tab)
Disability Confident
A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.
You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.
After this apprenticeship
- At the end of the apprenticeship programme, it is anticipated that you will be employment ready, and will be given the opportunity to apply for any available permanent employment opportunities within the council
Ask a question
The contact for this apprenticeship is:
HALIFAX OPPORTUNITIES TRUST
The reference code for this apprenticeship is VAC2000033141.
Apply now
Closes in 13 days (Thursday 4 June 2026)
After signing in, you’ll apply for this apprenticeship on the company's website.