Business Administrator Apprentice (Repairs)
Portsmouth City Council
Southsea (PO5 4EZ)
Closes in 11 days (Sunday 7 June 2026)
Posted on 27 May 2026
Contents
Summary
This is a really fantastic opportunity for a person to support the administration of the Building Repairs Service and support the Head of Building Repairs. Candidates must be enthusiastic, good communicators and have excellent attention to detail, being able to manage multiple demands and workstreams arising from the service.
- Wage
-
£25,948 a year
- Training course
- Business administrator (level 3)
- Hours
-
Monday- Friday, with hours typically between 8:30am and 5.00pm, with some flexibility.
37 hours a week
- Start date
-
Monday 6 July 2026
- Duration
-
1 year 4 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Sitting within the Housing, Neighbourhoods and Building Services directorate, you will be directly reporting to and supporting the Head of Building Repairs by supporting the administration and governance of the Building Repairs Service.
The service comprises undertaking response repairs across our varied 17,000 housing stock and 900 corporate buildings to maintain and improve our properties.
The range of duties undertaken in the role will be varied and ensure the running of an efficient and effective service. Tasks may include, but are not limited to:
- Arranging and providing administrative support in meetings, including the production of agendas, meeting minutes, risk registers and management of action logs.
- Uploading and monitoring information on our IT systems, for example, ensuring the repairs and stock database is updated with complaints and survey reports.
- Supporting with collating and preparing data for financial and performance measures across the service.
- Supporting with general administrative duties, including sending letters, raising orders, assisting with organising recruitment, auditing data for accuracy, managing calendars & emails of senior staff, etc.
Where you'll work
Somerstown Housing Office
Tyseley Road
Southsea
PO5 4EZ
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
HTP APPRENTICESHIP COLLEGE LTD
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
You will be undertaking the Level 3 Business Administrator Apprenticeship Standard and fully supported by HTP Apprenticeship College.
You will be developing Knowledge, Skills, and Behaviours in the following areas:
- IT
- Record and Document Production
- Decision Making
- Interpersonal Skills
- Quality Planning
- Project Management
- Business Processes
As part of the off-the-job training, you will complete a portfolio of evidence, attend online workshops, have time to study independently, undertake research and write assignments.
The apprenticeship is assessed independently at the end of the practical training. The assessments include an online multiple-choice test, a business project and presentation and a professional discussion based on a portfolio of evidence.
More training information
For more information on HTP Apprenticeship College- www.htp.ac.uk
Requirements
Desirable qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Initiative
Other requirements
You will need to demonstrate that you have the Right to Work in the UK for the duration of the apprenticeship. No post will be offered without it.
About this employer
Portsmouth City Council’s Housing, Neighbourhoods and Building Services directorate plays a vital role in maintaining safe, sustainable, and supportive communities across the city. The directorate oversees council housing, estate management, repairs, maintenance, building safety, and community services. It works to provide high quality homes, respond to housing needs, tackle anti-social behaviour, and improve neighbourhood environments. Teams within the directorate also manage construction projects, compliance with housing regulations, and support for vulnerable residents. By working closely with tenants, contractors, and partner organisations, the directorate helps ensure residents have access to secure housing, reliable services, and well maintained public spaces throughout Portsmouth.
https://www.portsmouth.gov.uk/ (opens in new tab)
Disability Confident
A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.
You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.
After this apprenticeship
- This is a fixed-term apprenticeship contract
Ask a question
The contact for this apprenticeship is:
HTP APPRENTICESHIP COLLEGE LTD
Simon Attrill
simon.attrill@htp.ac.uk
The reference code for this apprenticeship is VAC2000033120.
Apply now
Closes in 11 days (Sunday 7 June 2026)
After signing in, you’ll apply for this apprenticeship on the company's website.