Apprentice Sales/Customer Service Administrator

TDI TUNING LTD

CHELMSFORD (CM1 2QE)

Closes on Tuesday 30 June 2026

Posted on 22 May 2026

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Contents

Summary

A fantastic opportunity to join a well-established, successful and growing engineering company. The successful applicant will be part of a friendly, vibrant team and will be motivated to train and develop in their role. The role will also include some basic administrative duties.

Wage

£16,640 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Monday - Friday, between 9.00am and 5.30pm.

40 hours a week

Start date

Wednesday 1 July 2026

Duration

1 year 1 month

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Duties will include:

  • The successful candidate will be a practical, proactive individual, responsible for supporting the whole team
  • You will be the first point of contact for incoming telephone calls, dealing with customer enquiries, distributing calls accordingly, or taking messages, ensuring they are recorded clearly with all details obtained
  • You will also be the first point of contact for meeting and greeting visitors and providing hospitality services
  • You will process customer orders, identifying the requested products, liaising with the technical team, assembling the goods, preparing and packing items, ready for collection/dispatch. This will include making sure all the necessary paperwork is completed correctly
  • You will then book the courier and arrange sending out the orders
  • You will cross-reference the orders against the proof of delivery paperwork, checking all details are recorded accurately and forward to the accounts department for processing
  • You will be responsible for maintaining stationery and office provisions, ordering replacement stock as required
  • The role will also include some basic administrative duties such as filing, both paper based and electronically, as well as keeping the office tidy, shredding, photocopying, organising files,database management, data entry and CRM system updates

Where you'll work

2 CROMAR WAY
CHELMSFORD
CM1 2QE

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

THELIGHTBULB LTD

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

  • You will achieve the Level 2 Customer Service Practitioner Apprenticeship Standard
  • Functional Skills (if required)
  • There will be workshops that you need to attend via Zoom
  • You will have a mentor who will give you one to one teaching and support
  • To include 20% off the job training
  • In-house training will be given to support specifics of the role

Requirements

Essential qualifications

GCSE in:

  • English (grade 3)
  • Maths (grade 3)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Analytical skills
  • Team working
  • Initiative

About this employer

TDI Tuning are one of the leading providers of tuning box products for vehicles, providing a safe and effective solution for massively increasing vehicle performance cost effectively across the world.

https://tdi-tuning.com/en-gb (opens in new tab)

After this apprenticeship

  • There will be the opportunity for the right candidate to progress within the business upon completion of their apprenticeship

Ask a question

The contact for this apprenticeship is:

THELIGHTBULB LTD

Andrea Gregory

andrea@thelightbulb.net

07764 969337

The reference code for this apprenticeship is VAC2000033087.

Apply now

Closes on Tuesday 30 June 2026