Customer Service Travel Apprentice
Travel Village Group
BLACKPOOL (FY4 3JU)
Closes in 21 days (Friday 12 June 2026 at 11:59pm)
Posted on 22 May 2026
Contents
Summary
Join our growing team as a Travel Consultant Apprentice. Gain hands-on experience supporting customers and creating unforgettable travel experiences across leading travel and cruise brands. If you’re proactive, customer-focused and motivated, this is a great opportunity to start your travel career within a supportive family business.
- Wage
-
£16,640 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
Minimum wage rates (opens in new tab)
Minimum wage rates (opens in new tab)
The pay may be negotiated and may rise after a probation period has been successfully completed.
- Training course
- Travel consultant (level 3)
- Hours
-
Monday - Friday: 8.30am - 5.00pm.
40 hours a week
- Start date
-
Monday 22 June 2026
- Duration
-
1 year
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Issuing booking confirmations and travel documentation accurately and on time.
- Managing booking amendments and changes for both customers and suppliers.
- Supporting customers and internal sales teams with day-to-day queries.
- Delivering a high standard of customer service across phone and email communication.
- Resolving customer queries efficiently, aiming for first-contact resolution wherever possible.
- Completing a variety of administrative tasks to support the wider operations team.
- Processing customer payments accurately and securely.
- Working within a fast-paced environment while maintaining excellent attention to detail.
- Supporting the smooth running of customer bookings and post-booking service.
Where you'll work
298 HIGHFIELD ROAD
BLACKPOOL
FY4 3JU
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
A S TRAINING (INTERNATIONAL) LIMITED
Training course
Travel consultant (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Geography: Source and provide reliable and relevant geographical information that will help inform enquiries, support customers’ travel decisions and close sales
- Travel Information: Source and provide accurate and relevant travel information that will ensure customers have a positive travel experience
- Industry Practice: Carry out transactions, using a range of reservation and booking systems, according to standard industry practices and the procedures of the business, ensuring that customers are offered travel options that will meet their individual needs within agreed deadlines
- Travel Options: Source travel options, work with relevant industry suppliers and produce detailed itineraries that best meet customers’ needs
- Product and Service: Match customer needs to products and services and identify opportunities to upsell, suggest alternatives, introduce an enhanced competitive offer when appropriate and always aim to maximise profit when closing the sale
- Customer: Engage customers by building rapport and take opportunities to adapt communication styles to match their needs and deliver an enhanced service which encourages repeat business and consistently aims to exceed their expectations
- Legal and Compliance: Conduct the business transaction in compliance with travel industry regulations, approved codes of practice and business policy and continuously monitor the process to ensure accurate information and advice is given to customers
- Industry Technology: Use technology effectively and efficiently and input data accurately in accordance with business procedures
- Business: Actively support business performance by meeting agreed targets and providing travel solutions for customers varying needs and budgets in a way that is profitable to the business
- Sales: Achieve and exceed commercial targets by applying selling techniques that are appropriate to all customer types, take opportunities to maximise sales for example by selling promotions and preferred supplier programmes and maximise financial performance by upselling, cross-selling and calculating fares and refunds accurately
- Team and Personal Performance: Work constructively with team members to deliver travel plans and experiences that meet customer needs and recognise opportunities for self and team development to improve performance
- Communication: Select and use appropriate methods of communication including digital technologies according to the customer and the nature of the travel details being conveyed, ensuring quotes and prices are presented accurately
- Sustainability: Adapt working practices to minimise the negative effect on the environment
Training schedule
- This apprenticeship leads to a formal qualification. On successful completion, you will achieve a Level 3 Travel Consultant qualification which will be added to your digital achievement record.
- You will be supported throughout your journey by a dedicated Travel Assessor from our chosen training provider, who will work closely with you to ensure a positive, structured and enriching learning experience.
- Training will be delivered through a blend of online and face-to-face sessions, both individually and in group settings, to provide a well-rounded learning experience.
- You will have 6 hours per week within your working hours dedicated to your apprenticeship, supported by both your manager and assessor.
- By learning from industry specialists and peers, you can develop the skills and confidence needed to become a qualified Travel Consultant in just over 12 months.
Requirements
Desirable qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Team working
Other requirements
- Ability to prioritise workload and meet deadlines in a busy environment
- Good problem-solving skills and confidence handling customer queries
- Comfortable using technology and learning new systems and processes
- A team player with a flexible and proactive approach
- Previous administration or customer service experience would be beneficial, but
not essential
About this employer
Travel Village Group is one of the UK’s leading independent cruise and travel specialists, proudly operating as a successful 4th-generation family business based in Blackpool.
Our portfolio includes Travel Village, Southampton Cruise Centre, RiverCruising.co.uk, and The Holiday Village, helping customers across the UK book unforgettable cruise, river cruise, and holiday experiences.
With decades of experience in the travel industry, we continue to grow through innovation, strong customer service, and an expanding digital presence across multiple brands. We combine the supportive culture of a family-run business with the excitement of working in a fast-moving and evolving industry.
After this apprenticeship
On successful completion of the Level 3 Travel Consultant apprenticeship, you may have the opportunity to progress onto a further qualification to enhance your skills. Next steps and development opportunities will be discussed during your regular 1:1 meetings
Ask a question
The contact for this apprenticeship is:
A S TRAINING (INTERNATIONAL) LIMITED
A S Training
info@as-training.co.uk
The reference code for this apprenticeship is VAC2000033071.
Apply now
Closes in 21 days (Friday 12 June 2026 at 11:59pm)