IT Support Apprentice
NEC Software Solutions - Kennington
Kennington Business Park Centre 1-3 Brixton Road London (SW9 6DE)
Closes in 27 days (Wednesday 17 June 2026)
Posted on 21 May 2026
Contents
Summary
The successful candidate will be offering technical assistance to both internal and external clients and ensuring the effective management and supervision of technology. You may be working with physical hardware in-person and on-site, or remotely with cloud based virtual software and technologies
- Wage
-
£19,000 a year
- Training course
- Information communications technician (level 3)
- Hours
-
Monday - Friday between 08:30 and 17:30
37 hours 30 minutes a week
- Start date
-
Wednesday 24 June 2026
- Duration
-
1 year 3 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
This is an exciting opportunity to start your career as an Apprentice Technical Support & Operations Administrator within our Operational team, supporting the Managed Radio Services contract for the Metropolitan Police.
This role is designed for someone at the beginning of their career who is keen to develop technical support, telecommunications, and operational service delivery skills alongside business administration.
You will receive structured training and hands-on experience supporting field engineers, installations, fault resolution, and operational deployments in both day-to-day and high-profile event environments.
What You'll Be Doing:
With full training and support, you will develop skills in:
Technical Support & Fault Diagnosis:
Assist with first-line technical support, including identifying and logging faults with communications equipment
Support fault diagnosis and rectification activities, including:
- Basic troubleshooting of radio and communications devices
- Identifying common hardware and connectivity issues
- Escalating more complex technical faults to engineers
- Learn to carry out basic equipment testing, configuration, and validation checks
- Maintain accurate records of faults, resolutions, and equipment status in internal systems
Equipment Installation & Field Support:
Support the installation and deployment of communications equipment at customer sites, including:
- Vehicle-based and handheld radio systems
- Control room or operational communication setups
- Assist engineers with on-site installations, commissioning, and testing
- Ensure equipment is configured, labelled, and ready for operational use
- Follow installation procedures, safety guidelines, and compliance standards
Operational Support for Major & Special Events:
Assist with operational deployments for major events such as:
- Wimbledon Championships
- Notting Hill Carnival
- Support preparation, testing, and distribution of communications equipment prior to events
- Provide on-the-ground support, including equipment tracking, swaps, and basic troubleshooting during live operations
- Help ensure continuity of service during high-pressure, time-critical situations
Logistics, Stock & Administration:
- Receive deliveries from suppliers and check equipment
- Record, track, and manage assets using internal systems and Microsoft Office tools
- Prepare and coordinate deliveries to customers and field engineers
- Assist with issuing and returning equipment
- Support stock management, organisation, and audits within secure stores
- Arrange courier shipments or assist with deliveries (including occasional driving of a pool vehicle)
Team & Operational Support:
- Provide general administrative and operational support to the wider team
- Work closely with engineers, technicians, and service delivery teams
- Build an understanding of service level agreements (SLAs) and operational priorities
Where you'll work
Kennington Business Park Centre 1-3 Brixton Road London
SW9 6DE
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
LIFETIME TRAINING GROUP LIMITED
Training course
Information communications technician (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
- Identify and scope the best solution informed by the system data associated with the task
- Test and evaluate the system's performance and compliance with customer requirements.
- Escalate non routine problems in line with procedures
- Use basic scripting to execute the relevant tasks for example PowerShell, Linux
- Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
- Apply the necessary security, in line with access and/or encryption requirements
- Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
- Test and evaluate network environments
- Monitor performance and usage of a network
- Deploy applications on a network
- Set up storage and data access for staff
- Apply necessary security measures, in line with access requirements to a network
- Carry out routine maintenance across network systems, ensuring organisational compliance
- Monitor network-related workloads including DNS and firewalls
- Install or undertake basic upgrades, either physically or remotely
- Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
- Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
- Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
- Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Training schedule
Maths and English Functional Skills. Information communication technology Apprenticeship Level 3
Requirements
Desirable qualifications
Other in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Team Working
- Organisation Skills
About this employer
NEC are a leading Biometrics company developing solutions for national governments and international health bodies. They we work with also police forces, emergency services, local authorities and housing providers, all working to prevent harm and provide the right support.
After this apprenticeship
- Possible full-time role at the end of the apprenticeship
Ask a question
The contact for this apprenticeship is:
LIFETIME TRAINING GROUP LIMITED
The reference code for this apprenticeship is VAC2000033070.
Apply now
Closes in 27 days (Wednesday 17 June 2026)
After signing in, you’ll apply for this apprenticeship on the company's website.