Customer Service Apprentice Level 2

ALL SAINTS HOMELESS SHELTER

Nottingham (NG1 7AQ)

Closes in 19 days (Wednesday 10 June 2026)

Posted on 21 May 2026

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Contents

Summary

Huntingdon Properties Limited is a property company specializing in the ownership and management of commercial premises. Their diverse portfolio includes office spaces and leisure facilities, catering to a range of business and recreational needs.

Wage

£12,480 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Monday – Friday Between 8.00am – 6.00pm.

30 hours a week

Start date

Sunday 21 June 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Front of House Coordinator - Customer Service Apprentice
  • This role involves answering telephone enquiries promptly and courteously, handling customer requests, and maintaining a tidy and organised reception environment.
  • Administrative duties include filing documents and ensuring all records are kept up to date, as well as accurate data entry to support the smooth operation of the business. The coordinator is also responsible for conducting fire drills and lift checks as required, ensuring compliance with health and safety standards.
  • As the business operates across multiple locations, the Front of House Coordinator may be required to move between sites, adapting to different environments as necessary. Flexibility and a proactive attitude are essential for success in this role.
  • The ideal candidate will be organised, approachable, and able to multitask efficiently, demonstrating a commitment to maintaining high standards of safety and customer care.

Where you'll work

17 Castle Gate
Nottingham
NG1 7AQ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

CENTRAL YOUNG MEN'S CHRISTIAN ASSOCIATION

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

Functional Skills Level 2 if required

Level 2 Customer Service

Requirements

Desirable qualifications

GCSE or equivalent in:

Maths and English (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Problem solving skills
  • Customer care skills
  • Administrative skills

Other requirements

Applicants with a valid driving licence are preferred as travel to and from our business locations will be required. If no license is held, applicants must be willing to travel to and from using public transport.

About this employer

Sheriff House is registered as part of our parent company, All Saints Homeless Shelter. All Saints Homeless Shelter works to support homeless people across the region. They also have a physical office, located in Nottingham, NG7.  Sheriff House becamehas evolved from a private residence to bustling offices, and now, a vibrant space where people come together to work, collaborate, and connect.  At Sheriff House, we believe that workspaces should inspire. By offering flexible, fully serviced workspaces, we help businesses and individuals to thrive – without the burden of lengthy leases, hidden overheads, or admin distractions.    

After this apprenticeship

Level 2 Customer Service Employees benefit from engaging in diverse projects, collaborating with talented colleagues, and gaining exposure to innovative practices in the industry. Whether you are looking to develop specialist expertise or aspire to leadership roles, you will find ample scope to shape your career and make a meaningful impact with us.

Ask a question

The contact for this apprenticeship is:

CENTRAL YOUNG MEN'S CHRISTIAN ASSOCIATION

The reference code for this apprenticeship is VAC2000032990.

Apply now

Closes in 19 days (Wednesday 10 June 2026)

After signing in, you’ll apply for this apprenticeship on the company's website.