ICT Support Apprenticeship

PROFESSIONAL APPRENTICESHIPS LTD

Bridgwater (TA6 4DB)

Closes in 12 days (Tuesday 2 June 2026)

Posted on 21 May 2026

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Summary

You will provide technical and administrative support, practical assistance and advice where required to staff under the direction of the Director of IT Services or his/her delegate.

The successful candidate will provide a professional, effective and proactive service to support IT on the site(s) to which they are assigned.

Wage

£15,600 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Minimum wage rates (opens in new tab)

Training course
Information communications technician (level 3)
Hours
This role is Monday to Friday and full training will be provided as part of an Advanced IT Apprenticeship.

37 hours 30 minutes a week

Start date

Monday 15 June 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Provide Level 1 and 2 technical support to users relating to all IT, telecoms and AV equipment
  • Maintain the site service desk, ensuring that users are kept informed in line with service standards
  • Install new IT equipment and install operating systems and software onto them as directed
  • Maintain network access rights, including creating individual new user accounts and archiving old ones
  • Create self-help and training resources to support end users.
  • Ensure that all IT equipment is kept clean, tidy and in a safe condition
  • Undertake routine and non-routine checks, maintenance, calibration, cleaning and fault investigation
  • Assist with the provision and support of IT equipment associated with meetings and other presentations
  • Assist with the preparation of IT equipment for events that will occasionally require out-of-hours working
  • Maintain and repair IT equipment, liaise with third-party maintenance and repair companies or seek specialist assistance to ensure safe and efficient operation
  • Diagnose and resolve workstation operating system and software problems, independently where possible, but seeking advice when necessary
  • Ensure the safe storage of equipment, materials and the disposal of waste and hazardous material in line with relevant regulations, guidelines and procedures
  • Maintaining records of stock and loans of equipment and materials, identifying when new stock is required and taking receipt of stock deliveries
  • Undertake annual stocktaking
  • Delegated responsibility for petty cash and the purchase of relevant items locally when authorised, assessing the availability of suitable alternatives in line with best value principles and maintaining records of transactions and expenditure in accordance with financial procedures
  • Undertake clerical duties when necessary
  • Actively contribute to training, support and development of other IT Services team members

Data Protection and Safeguarding:

  • Work within the requirements of Data Protection at all times
  • Understand your responsibilities in relation to safeguarding and child protection and how to highlight an issue/concerns

General:

  • The post-holder will be expected to exemplify the values of Respect, Opportunity, Collaboration and Aspiration and demonstrate trust behaviours as outlined in the company policy
  • The post-holder will be expected to undertake any appropriate training provided by the Trust to assist them in carrying out any of the above duties
  • The post-holder will be required to promote, monitor and maintain health, safety and security in the workplace. To include ensuring that the requirements of the Health & Safety at Work Act, COSHH, and all other mandatory regulations are adhered to
  • An Enhanced Disclosure with the Disclosure and Barring Service (DBS) will be undertaken before an appointment can be confirmed. https://www.gov.uk/government/collections/dbs-filtering-guidance ‘

Person Specification

  • Minimum 3 GCSEs (including English and maths)
  • Good communicator
  • Professional and approachable
  • Able to problem-solve
  • Excellent written and verbal communication skills
  • Good planning and organisational skills
  • Ability to prioritise and multitask
  • Ability to diagnose and troubleshoot issues
  • Ability to use own initiative and work unsupervised when appropriate to do so
  • Committed to Equality and Diversity
  • Committed to own continuing professional development
  • Be able to work outside normal working hours when required, notice given

Where you'll work

Unit 3
East Quay
Bridgwater
TA6 4DB

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

PROFESSIONAL APPRENTICESHIPS LTD

Training course

Information communications technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
  • Identify and scope the best solution informed by the system data associated with the task
  • Test and evaluate the system's performance and compliance with customer requirements.
  • Escalate non routine problems in line with procedures
  • Use basic scripting to execute the relevant tasks for example PowerShell, Linux
  • Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
  • Apply the necessary security, in line with access and/or encryption requirements
  • Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
  • Test and evaluate network environments
  • Monitor performance and usage of a network
  • Deploy applications on a network
  • Set up storage and data access for staff
  • Apply necessary security measures, in line with access requirements to a network
  • Carry out routine maintenance across network systems, ensuring organisational compliance
  • Monitor network-related workloads including DNS and firewalls
  • Install or undertake basic upgrades, either physically or remotely
  • Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
  • Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
  • Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
  • Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Training schedule

During this advanced apprenticeship, you will learn a vast range of knowledge, skills and behaviours, covering topics such as:

  • Data Security
  • Hardware & Software
  • Computer Networking and so much more.

You will undertake the ground-breaking Professional Apprenticeships Information Communications Technician Level 3 qualification. Professional Apprenticeships are an Ofsted Outstanding rated training provider and hold the title of Bristol and Bath Apprenticeship Training Provider of the Year for 2021.

The programme is designed to mould you into a high-level, all-rounded technician. You will learn in detail about:

  • Cloud & Mobile Technologies
  • Technical Problem Solving
  • Advanced-Data Security
  • Computer Networks

IT Communication & much more.

These modules are designed to jump-start your career and make you stand out in an increasingly competitive field, boosting your future earning potential.

Requirements

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Presentation skills
  • Administrative skills
  • Number skills
  • Analytical skills
  • Logical
  • Team working
  • Creative
  • Initiative
  • Non judgemental
  • Patience

About this employer

This is an incredible opportunity to work for a busy IT helpdesk, learning to work as part of a technical team from experts in their field. 

After this apprenticeship

There is the potential for this role to become permanent following successful completion of the apprenticeship for the right candidate.

Ask a question

The contact for this apprenticeship is:

PROFESSIONAL APPRENTICESHIPS LTD

The reference code for this apprenticeship is VAC2000032916.

Apply now

Closes in 12 days (Tuesday 2 June 2026)

After signing in, you’ll apply for this apprenticeship on the company's website.