Operations Administrator Apprenticeship
NEC Software Solutions - Kennington
Kennington Business Park Centre 1-3 Brixton Road London (SW9 6DE)
Closes in 27 days (Wednesday 17 June 2026)
Posted on 21 May 2026
Contents
Summary
We have a really exciting opportunity here at NEC for an ambitious individual with a hard-working mentality to be successful in a role that genuinely makes a difference to the lives of the others, whilst forging a great career step for yourself.
- Wage
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£19,000 a year
- Training course
- Business administrator (level 3)
- Hours
-
Monday to Friday between 8:30 and 17:30.
37 hours 30 minutes a week
- Start date
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Wednesday 24 June 2026
- Duration
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1 year 3 months
- Positions available
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1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
This is an exciting opportunity to start your career as an Apprentice Technical Support & Operations Administrator within our Operational team, supporting the Managed Radio Services contract for the Metropolitan Police.
This role is designed for someone at the beginning of their career who is keen to develop technical support, telecommunications, and operational service delivery skills alongside business administration. You will receive structured training and hands-on experience supporting field engineers, installations, fault resolution, and operational deployments in both day-to-day and high-profile event environments.
What You'll Be Doing:
With full training and support, you will develop skills in:
Technical Support & Fault Diagnosis:
- Assist with first-line technical support, including identifying and logging faults with communications equipment
- Support fault diagnosis and rectification activities, including:
- Basic troubleshooting of radio and communications devices
- Identifying common hardware and connectivity issues
- Escalating more complex technical faults to engineers
- Learn to carry out basic equipment testing, configuration, and validation checks
- Maintain accurate records of faults, resolutions, and equipment status in internal systems
- Equipment Installation & Field Support
- Support the installation and deployment of communications equipment at customer sites, including:
- Vehicle-based and handheld radio systems
- Control room or operational communication setups
- Assist engineers with on-site installations, commissioning, and testing
- Ensure equipment is configured, labelled, and ready for operational use
- Follow installation procedures, safety guidelines, and compliance standards
Operational Support for Major & Special Events:
- Assist with operational deployments for major events such as:
- Wimbledon Championships
- Notting Hill Carnival
- Support preparation, testing, and distribution of communications equipment prior to events
- Provide on-the-ground support, including equipment tracking, swaps, and basic troubleshooting during live operations
- Help ensure continuity of service during high-pressure, time-critical situations
Logistics, Stock & Administration:
- Receive deliveries from suppliers and check equipment
- Record, track, and manage assets using internal systems and Microsoft Office tools
- Prepare and coordinate deliveries to customers and field engineers
- Assist with issuing and returning equipment
- Support stock management, organisation, and audits within secure stores
- Arrange courier shipments or assist with deliveries (including occasional driving of a pool vehicle)
Team & Operational Support:
- Provide general administrative and operational support to the wider team
- Work closely with engineers, technicians, and service delivery teams
- Build an understanding of service level agreements (SLAs) and operational priorities
Where you'll work
Kennington Business Park Centre 1-3 Brixton Road London
SW9 6DE
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
LIFETIME TRAINING GROUP LIMITED
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Business Administrator Apprenticeship L3 Functional Skills in maths and English if required.
Requirements
Desirable qualifications
Other in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Team Working
- Organisation Skills
About this employer
NEC are a leading Biometrics company developing solutions for national governments and international health bodies. They we work with also police forces, emergency services, local authorities and housing providers, all working to prevent harm and provide the right support.
After this apprenticeship
On going training and development.
Ask a question
The contact for this apprenticeship is:
LIFETIME TRAINING GROUP LIMITED
The reference code for this apprenticeship is VAC2000032874.
Apply now
Closes in 27 days (Wednesday 17 June 2026)
After signing in, you’ll apply for this apprenticeship on the company's website.