Customer Support & Commissioning Agent Apprentice

SM UK

Leeds (LS12 6HJ)

Closes in 16 days (Friday 5 June 2026 at 11:59pm)

Posted on 20 May 2026

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Summary

This is a full-time customer service apprenticeship opportunity for someone with strong communication and organisation skills. You will be working at SM UK's busy Leeds office, responding to customer queries, commissioning installed devices and updating customer records on our Stream platform.

Wage

£15,600 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Monday to Friday, either 08:30 - 16:30 or 09:00 - 17:00.

37 hours 30 minutes a week

Start date

Monday 15 June 2026

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • First line triage of customer support tickets
  • Ensure timely and effective customer responses
  • Customer SIM Card & Device Record Management
  • Commissioning of installed devices
  • Maintain Issue records in a timely and accurate manner
  • Work with colleagues across SM UK to solve customer queries
  • Maintain familiarity with the Stream platform to ensure ability to effectively support customers
  • Adherence to company policies and procedures
  • GDPR aware and compliant in all activities
  • Completion of any training allocated
  • Assisting with general administrative duties
  • Answering phone calls and responding to emails
  • Managing documents
  • Data entry and maintaining records
  • Supporting senior staff with day-to-day tasks

Where you'll work

Unit 6, Gelderd Park
98 Gelderd Road
Leeds
LS12 6HJ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

LUMINATE EDUCATION GROUP

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

There will be 1 day per month where the apprentice will attend Leeds City College (Print Works Campus) studying towards a Level 2 Customer Service qualification

Requirements

Essential qualifications

GCSE in:

  • English (grade 4)
  • Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Logical
  • Team working
  • Initiative

Other requirements

You will stand out if you can show you are:

  • Focused on achieving a great customer experience
  • Able to put yourself in the customer's shoes and show empathy toward their needs
  • Team oriented
  • Analytical in your approach to problem-solving
  • Keen to ensure quality in your work with an eye for detail

About this employer

SM UK, established in 2000, is the UK’s leading expert in commercial fleet safety and vehicle conversions. We provide advanced vehicle safety systems, van conversions, and fleet solutions, specialising in radar collision prediction, AI blind-spot detection, and tailored conversions that enhance road safety.

After this apprenticeship

  • A full-time permanent contract is highly likely upon completion of this 15-month apprenticeship
  • As well as the possibility of moving up and completing a Level 3 Business Admin apprenticeship

Ask a question

The contact for this apprenticeship is:

LUMINATE EDUCATION GROUP

The reference code for this apprenticeship is VAC2000032776.

Apply now

Closes in 16 days (Friday 5 June 2026 at 11:59pm)