Apprentice Business Administrator

Park Lane Surgery Stillington

STOCKTON-ON-TEES (TS21 1JS)

Closes on Sunday 19 July 2026

Posted on 19 May 2026

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Summary

Northern Skills are recruiting on behalf of Park Lane Surgery Stillington for a hardworking, teamplayer to join their team as a business administrator apprentice. The successful candidate will be responsible for undertaking a wide range of reception duties and the provision of general support to the whole practice team.

Wage

£14,768 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Minimum wage rates (opens in new tab)

Training course
Business administrator (level 3)
Hours
Various shifts between the hours of 8.00am and 4.00pm

35 hours 30 minutes a week

Start date

Monday 27 July 2026

Duration

1 year 8 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Maintain and monitor the practice appointment system
  • Process telephone calls for appointments, ensuring that patient is correctly triaged and signposted
  • Answer incoming phone calls, transferring calls or dealing with the callers' request appropriately
  • Send SMS messages to patients as appropriate, via AccuRx
  • Initiating contact with and responding to, requests from patients, team members and external agencies
  • Code data on the clinical IT system
  • Photocopy documentation as required
  • Data entry of new and temporary registrations and relevant patient information as required
  • Input data into patients' healthcare records as necessary
  • Direct requests for information, i.e., SAR, insurance/solicitors' letters and DVLA forms to the administrative team
  • Manage all queries as necessary in an efficient manner
  • Maintain a clean, tidy, effective working area at all times
  • Monitor and maintain the reception area and notice boards
  • Support all clinical staff with general tasks as requested
  • Support administrative staff, providing cover during staff absences
  • Complete opening and closing procedures in accordance with the duty rota
  • To support in the management of repeat prescriptions, ensuring they are processed accurately and efficiently
  • Deputise and support during periods of absence
  • Support reception staff development, providing guidance and direction, ensuring staff are up to date with mandatory training

Confidentiality:

  • The organisation is committed to maintaining an outstanding confidential service
  • Patients entrust and permit us to collect and retain sensitive information relating to their health and other matters pertaining to their care
  • They do so in confidence and have a right to expect all staff will respect their privacy and maintain confidentiality.
  • It is essential that, if the legal requirements are to be met and the trust of our patients is to be retained, all staff must protect patient information and provide a confidential service

Learning and development:

  • The effective use of training and development is fundamental in ensuring that all staff are equipped with the appropriate skills, knowledge, attitude and competences to perform their role
  • All staff will be required to partake in, and complete mandatory training as directed. If is an expectation for this post holder to assess their own learning needs and undertake learning as appropriate
  • The post holder will undertake mentorship for team members and disseminate learning and information gained to other team members to share good practice and inform others about current and future developments (e.g., courses and conferences)
  • You may be required to perform other related duties from time to time.
    This job description is not an exhaustive list of duties but is intended to indicate the main functions and responsibilities of the post

Where you'll work

REDMARSHALL STREET
STILLINGTON
STOCKTON-ON-TEES
TS21 1JS

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

MIDDLESBROUGH COLLEGE

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

  • Business Administration Level 3 
  • Middlesbrough College
  • Day release one day per week at Middlesbrough College

Requirements

Essential qualifications

GCSE in:

Maths and English (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Organisation skills
  • Customer care skills
  • Administrative skills
  • Team working
  • Initiative
  • Non judgemental
  • Patience

About this employer

A busy doctors surgery dealing with members of the public in a kind, friendly and efficient manner. This is a full-time working partnership and the doctors are approved by NHS England and North East and North Cumbria Integrated Care Board to provide General Medical Services, as well as Maternity Care, Contraceptive Services and Child Health Surveillance.

https://www.stillingtondoctors.co.uk/homepage (opens in new tab)

After this apprenticeship

  • Depending on the circumstances of the business upon completion of the apprenticeship programme there could be a potential position of employment available

Ask a question

The contact for this apprenticeship is:

MIDDLESBROUGH COLLEGE

The reference code for this apprenticeship is VAC2000032510.

Apply now

Closes on Sunday 19 July 2026