IT Support Technician Apprentice
THE HARPUR TRUST
Bedfordshire (MK41 7NT)
Closes in 27 days (Thursday 18 June 2026)
Posted on 19 May 2026
Contents
Summary
Bedford Modern School is seeking a motivated IT Support Technician (Apprentice) to join our IT team. This is an excellent opportunity to gain practical, hands-on experience while completing an Information Communication Technician Apprenticeship.
- Wage
-
£18,200 a year
Minimum wage rates (opens in new tab)
Annual Salary
- Training course
- Information communications technician (level 3)
- Hours
-
Monday - Friday, times to be confirmed.
35 hours a week
- Start date
-
Sunday 13 September 2026
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
In this role, you will provide first-line technical support to staff and students, assisting with hardware, software, and network issues, as well as helping to install and maintain IT equipment.
You will also support the secure and efficient operation of the school’s IT systems, maintain accurate records, and develop your technical knowledge within a supportive environment.
We are looking for someone with a genuine interest in IT, strong communication and problem-solving skills, and a positive attitude towards learning and professional development.
You will work collaboratively with colleagues while building the skills required for a career in IT.
Where you'll work
Manton Lane
Bedford
Bedfordshire
MK41 7NT
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
MILTON KEYNES COLLEGE
Training course
Information communications technician (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
- Identify and scope the best solution informed by the system data associated with the task
- Test and evaluate the system's performance and compliance with customer requirements.
- Escalate non routine problems in line with procedures
- Use basic scripting to execute the relevant tasks for example PowerShell, Linux
- Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
- Apply the necessary security, in line with access and/or encryption requirements
- Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
- Test and evaluate network environments
- Monitor performance and usage of a network
- Deploy applications on a network
- Set up storage and data access for staff
- Apply necessary security measures, in line with access requirements to a network
- Carry out routine maintenance across network systems, ensuring organisational compliance
- Monitor network-related workloads including DNS and firewalls
- Install or undertake basic upgrades, either physically or remotely
- Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
- Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
- Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
- Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Training schedule
You'll spend one day per week at Milton Keynes College as part of the Information Communications Technician Apprenticeship.
Requirements
Essential qualifications
GCSE in:
- English (grade 9-4)
- Maths (grade 9-4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Interest in IT & digital tech
- Basic IT hardware
- software & Systems
- Manages tasks
- meets deadlines
Other requirements
The successful applicant will be subject to an Enhanced DBS check, references, and other relevant checks.
About this employer
Combining a 250-year old tradition with a modern outlook Bedford Modern School is an unpretentious, tolerant community where all students can flourish as individuals.
After this apprenticeship
Successful completion of this apprenticeship can lead to progression into a full-time IT support or network technician role, with opportunities for further training and career development.
Ask a question
The contact for this apprenticeship is:
MILTON KEYNES COLLEGE
The reference code for this apprenticeship is VAC2000032478.
Apply now
Closes in 27 days (Thursday 18 June 2026)
After signing in, you’ll apply for this apprenticeship on the company's website.