IT Apprenticeship

NCS IT LIMITED

ROSSENDALE (BB4 7PA)

Closes in 20 days (Monday 8 June 2026)

Posted on 19 May 2026

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Summary

This opportunity is ideal for someone with a genuine interest in IT support who is eager to start their career in the industry. The ideal candidate will be motivated, curious, and willing to learn, someone who enjoys problem-solving and is keen to build their technical knowledge in a real-world environment. 

Wage

£17,500 a year

Minimum wage rates (opens in new tab)

  • £16,000-£19,000 per annum.

Training course
Information communications technician (level 3)
Hours
8am - 5pm Monday to Friday.

37 hours 30 minutes a week

Start date

Monday 15 June 2026

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Support IT security tasks including user setup, permissions, MFA, and password resets in line with policy
  • Use documentation and security procedures to carry out tasks accurately and compliantly
  • Log, triage, and escalate tickets via ConnectWise to meet SLAs
  • Provide first-line technical support, including answering calls, emails, and remote support for internal and external users
  • Maintain audit trails and support systems using platforms like Microsoft Azure and Microsoft Lighthouse

Where you'll work

ST. JOHNS COURT
BACUP ROAD
ROSSENDALE
BB4 7PA

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

BALTIC TRAINING SERVICES LIMITED

Training course

Information communications technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
  • Identify and scope the best solution informed by the system data associated with the task
  • Test and evaluate the system's performance and compliance with customer requirements.
  • Escalate non routine problems in line with procedures
  • Use basic scripting to execute the relevant tasks for example PowerShell, Linux
  • Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
  • Apply the necessary security, in line with access and/or encryption requirements
  • Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
  • Test and evaluate network environments
  • Monitor performance and usage of a network
  • Deploy applications on a network
  • Set up storage and data access for staff
  • Apply necessary security measures, in line with access requirements to a network
  • Carry out routine maintenance across network systems, ensuring organisational compliance
  • Monitor network-related workloads including DNS and firewalls
  • Install or undertake basic upgrades, either physically or remotely
  • Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
  • Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
  • Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
  • Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Training schedule

Information Communications Technician Level 3.

Your training will be delivered in 2 day blocks every 4-6 weeks; this will be in our online classrooms delivered via Microsoft Teams. You will be working with a specialist coach from Baltic Apprenticeships. 

Requirements

Essential qualifications

GCSE in:

  • English (grade 5)
  • Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Team working
  • Motivated and eager to learn

About this employer

Ready to Launch Your Career in IT with NCS IT Ltd?

An exciting opportunity has arisen for an IT Apprentice to join a well-established and forward-thinking managed IT services provider. With over 30 years of experience, the company supports businesses across the UK with everything from day-to-day IT support to cloud services and cybersecurity, helping organisations stay secure, productive and ahead of the curve.

This opportunity is ideal for someone with a genuine interest in IT support who is eager to start their career in the industry. The ideal candidate will be motivated, curious, and willing to learn, someone who enjoys problem-solving and is keen to build their technical knowledge in a real-world environment. The successful applicant will become part of a friendly and supportive team of experienced IT professionals. From helpdesk technicians to engineers, the team works collaboratively to deliver excellent service, providing ongoing guidance and encouragement as the apprentice develops their skills.

As part of the apprenticeship, the individual will receive structured training delivered in 2-day blocks every 4–6 weeks with Baltic Apprenticeships, alongside hands-on experience in the workplace, offering the perfect balance of learning and practical development to kickstart a career in IT.

Company benefits

  • 28 days annual leave including bank holidays
  • Accrue 1 extra day per year after 2 years' service up to 5 extra days
  • Birthday off
  • Company events
  • Learning & Development opportunities

After this apprenticeship

This apprenticeship programme will provide you with everything you need to launch and develop your career in IT support. Afterwards, we’ll support you to take the next steps, including further training and progression onto a Level 4 qualification.

Ask a question

The contact for this apprenticeship is:

BALTIC TRAINING SERVICES LIMITED

Shane Ward

shane.ward@balticapprenticeships.com

The reference code for this apprenticeship is VAC2000032430.

Apply now

Closes in 20 days (Monday 8 June 2026)

After signing in, you’ll apply for this apprenticeship on the company's website.