Business Administration Apprentice (Additional Learning Support)
UCS College Group
Bridgwater (TA5 2LS)
Closes in 20 days (Tuesday 9 June 2026)
Posted on 19 May 2026
Contents
Summary
Launch your career with an Adult Learning Support (ALS) Administrative Apprenticeship in a supportive college. Gain hands-on experience in administration, customer service and communication while helping students succeed. Build skills, confidence and experience - apply today!
- Wage
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£20,258 a year
Minimum wage rates (opens in new tab)
Fixed Term - All Year Round (AYR)
- Training course
- Business administrator (level 3)
- Hours
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8:30am to 5.00pm Monday to Thursday and 8:30am to 4.30pm on Friday.
Some flexibility will be required to meet the needs of the department in agreement with your line manager.
37 hours a week
- Start date
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Tuesday 29 September 2026
- Duration
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1 year 6 months
- Positions available
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1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Provide an excellent service to all customers appropriately through all media i.e. face-to face, telephone, email and to be a point of call for visitors in person or by telephone
- Use college databases, systems and Microsoft Office applications to input, process, update and retrieve information accurately and in an efficient and organised manner(ProSolution, iTrent, Pro-Monitor etc. - training will be provided)
- Maintain electronic data and systems in an efficient and organised manner, and to archive records as required
- Provide high quality administrative support under the supervision of the ALS management team
- Contribute to and support projects seeking to improve the student experience and staff efficiency as required
- Support in the organisation of and participate in College events as required
- Order hospitality and resources as required and be responsible for the up keeping of stored stationery
- Distribute post and deliver outgoing mail in a timely manner, including overseeing the ALS email inboxes and ensuring communications are passed on or responded to as appropriate
- Act as a first point of contact for ALS related enquiries, responding promptly and directing queries appropriately when required. Prepare and send clear, accurate correspondence to students, parents/carers and other stakeholders in line with college standards
- Undertake other duties commensurate with the level of the post under the supervision of the ALS Management team
- Deal with sensitive and confidential information appropriately
- Any other duties connected with the post as are reasonably required from time to time
- To partake in marketing and recruitment activities for ALS, including open evenings, school tasters and visits, student profiling for publications etc.
Where you'll work
Cannington Campus
Cannington
Bridgwater
TA5 2LS
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
UNIVERSITY CENTRE SOMERSET COLLEGE GROUP
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Business Administrator Level 3.
Requirements
Essential qualifications
GCSE in:
- English (grade 4/C and above)
- Maths (grade 4 / C or above)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Team working
- Patience
- Manages workload effectively
- Can prioritise tasks
- Positive can-do attitude
- Willing to learn and improve
- Open to continuous development
Other requirements
Any offer of employment will be subject to employment references, medical clearance and a satisfactory Disclosure and Barring Service (DBS) clearance.
About this employer
UCS College Group Corporate Services is a subsidiary company of UCS College Group, making it an integral part of everyday functions. We have a range of different areas who are employed by our Corporate Services, offering fantastic support services.
Company benefits
Generous holiday entitlement (plus bank holidays), 2-week Christmas closure, 1x wellbeing day per year (fixed day), on-site wellbeing support, free parking, a member of the Local Government Pension Scheme.
Disability Confident
A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.
You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.
After this apprenticeship
The administrative role may be a gateway to further career opportunities, such as management or senior support roles within the college.
Ask a question
The contact for this apprenticeship is:
UNIVERSITY CENTRE SOMERSET COLLEGE GROUP
Martin
business@ucscollegegroup.ac.uk
The reference code for this apprenticeship is VAC2000032426.
Apply now
Closes in 20 days (Tuesday 9 June 2026)
After signing in, you’ll apply for this apprenticeship on the company's website.