Administration Apprentice

ASHBOURNE INSURANCE SERVICES

Herts (EN11 8UA)

Closes in 9 days (Friday 29 May 2026 at 11:59pm)

Posted on 18 May 2026

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Summary

We are looking for a motivated & organised individual. The role involves a variety of tasks & assisting with day-to-day operations. Giving the opportunity to develop practical workplace skills & customer service experience. An excellent opportunity for someone looking to start a career in business administration & grow within a supportive team.

Wage

£17,888 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Minimum wage rates (opens in new tab)

Salary review upon completion of the apprenticeship

Training course
Financial services administrator (level 3)
Hours
Monday to Friday 9am to 5.30pm.

43 hours a week

Start date

Saturday 13 June 2026

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Administration tasks
  • Handling correspondence
  • Maintaining records
  • Supporting meetings
  • Assisting in day-to-day operations
  • Customer interactions
  • Regulatory reporting
  • Using IT systems 

Where you'll work

50 Amwell Street
Hoddesdon
Herts
EN11 8UA

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

DAVIES LEARNING SOLUTIONS LIMITED

Training course

Financial services administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Apply professional standards and best practice to support positive outcomes for stakeholders, in accordance with legal, regulatory, and ethical rules and principles.
  • Deliver customer service to internal and or external stakeholders that meets their requirements, considering service level agreements, and ethical and financial regulations, such as Treating Customers Fairly (TCF) principles, Know Your Customer (KYC), and identifying and supporting vulnerable customers.
  • Collaborate with and support financial services teams with planned and ad-hoc tasks or projects.
  • Identify potential risks and align tasks with company guidelines to effectively mitigate risks, escalating where appropriate.
  • Escalate issues where appropriate in line with organisational policies, procedures, and legal and regulatory requirements.
  • Use digital systems and processes to meet business and customer needs, considering financial services regulatory and governance requirements.
  • Handle data safely and securely and share information in compliance with data protection legislation and organisational policy.
  • Develop and maintain collaborative and positive relationships with key stakeholders, ensuring a clear understanding of their individual expectations and needs.
  • Select and use appropriate communication methods for the audience and circumstances, and convey technical and non-technical information to stakeholders, adapting as needed and in compliance with relevant policies, guidelines, and legislation.
  • Use available tools and technique to research, collate, analyse, and present data relevant to their role and audience.
  • Plan, organise and prioritise own tasks, managing time and resources effectively.
  • Identify opportunities for continuous improvement and recommend solutions to improve processes.
  • Apply current and developing sustainable principles and techniques relative to role.
  • Participate in training and development activities related to their role, and stay up to date with relevant legal, regulatory, and other changes affecting the industry.
  • Work in line with organisational equity, diversity, and inclusion policies.
  • Apply professional standards and best practice to support positive outcomes for stakeholders, in accordance with legal, regulatory, and ethical rules and principles.
  • Deliver customer service to internal and or external stakeholders that meets their requirements, considering service level agreements, and ethical and financial regulations, such as Treating Customers Fairly (TCF) principles, Know Your Customer (KYC), and identifying and supporting vulnerable customers.
  • Collaborate with and support financial services teams with planned and ad-hoc tasks or projects.
  • Identify potential risks and align tasks with company guidelines to effectively mitigate risks, escalating where appropriate.
  • Escalate issues where appropriate in line with organisational policies, procedures, and legal and regulatory requirements.
  • Use digital systems and processes to meet business and customer needs, considering financial services regulatory and governance requirements.
  • Handle data safely and securely and share information in compliance with data protection legislation and organisational policy.
  • Develop and maintain collaborative and positive relationships with key stakeholders, ensuring a clear understanding of their individual expectations and needs.
  • Select and use appropriate communication methods for the audience and circumstances, and convey technical and non-technical information to stakeholders, adapting as needed and in compliance with relevant policies, guidelines, and legislation.
  • Use available tools and technique to research, collate, analyse, and present data relevant to their role and audience.
  • Plan, organise and prioritise own tasks, managing time and resources effectively.
  • Identify opportunities for continuous improvement and recommend solutions to improve processes.
  • Apply current and developing sustainable principles and techniques relative to role.
  • Participate in training and development activities related to their role, and stay up to date with relevant legal, regulatory, and other changes affecting the industry.
  • Work in line with organisational equity, diversity, and inclusion policies.

Training schedule

  • Financial Services Administrator Level 3
  • Training conducted on-site
  • Twice monthly

More training information

In addition, we provide a thorough induction programme to help new starters understand about the business; its aims, ethics and motivation. 

Requirements

Essential qualifications

GCSE in:

  • English Language (grade 6 or above)
  • Mathamatics (grade 6 or above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Administrative skills
  • Number skills
  • Analytical skills
  • Logical
  • Team working

Other requirements

Full clean car licence would be a benefit.

About this employer

Established in 1981, Ashbourne Insurance Services Limited (AIS) is a family run, provincial, general, insurance broker, authorised and regulated by the financial conduct authority. AIS offer the full range of both personal and business insurances to local residents and the business community. With a staff of 15 based at our offices in Hoddesdon we aim to provide a diverse mix of insurance solutions to our local community.

http://www.ashbourneinsurance.co.uk (opens in new tab)

Company benefits

20 working days holiday annual plus all public holidays

After this apprenticeship

Progression to a senior administrator or further development as an Insurance Practitioner in either commercial lines or personal lines.

Ask a question

The contact for this apprenticeship is:

ASHBOURNE INSURANCE SERVICES

Peter Smits

peter.smits@ashbourneinsurance.co.uk

The reference code for this apprenticeship is VAC2000032347.

Apply now

Closes in 9 days (Friday 29 May 2026 at 11:59pm)