Apprentice Service Advisor Level 2
MERLIN DIESEL SYSTEMS LTD
Halifax (HX3 7JT)
Closes on Tuesday 30 June 2026
Posted on 18 May 2026
Contents
Summary
Feather Diesel Services are offering an exciting opportunity for a motivated and enthusiastic individual to join our team as an Apprentice Service Advisor at a specialist diesel fuel pump and injector supply and repair centre.
- Wage
-
£16,640 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Customer service practitioner (level 2)
- Hours
-
Monday to Friday, 08:00 – 17:00 with a 1-hour unpaid lunch break.
40 hours a week
- Start date
-
Wednesday 1 July 2026
- Duration
-
1 year 3 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
As a long-established business serving both commercial and private customers, we pride ourselves on delivering expert diagnostics, high-quality repairs, and exceptional customer service. This apprenticeship is the perfect entry point into a dynamic environment where you will gain hands-on experience, industry knowledge, and professional skills that will set the foundation for a successful career.
In this role, you will work closely with experienced technicians and front-of-house staff, learning how to manage customer enquiries, schedule repair work, and ensure a smooth service process from initial contact through to job completion. You’ll develop a strong understanding of diesel fuel injection systems, parts supply, and workshop operations, while building excellent communication and organisational skills.
We are looking for someone who is eager to learn, has a genuine interest in automotive or mechanical systems, and is committed to providing excellent customer service. In return, we offer full training, support towards recognised qualifications, and the opportunity to grow within a specialised and in-demand industry.
Join us and take the first step towards a skilled and secure career in diesel engineering and service management.
Job Duties
- Perform a service and sales interface-based role, achieving a consistently high standard of performance associated with quality, cost and delivery
- Successfully complete sales/service enquiries to the best commercial outcome for the company
- Be flexible and willing to undertake tasks and roles which may combine other roles
- Handle customer queries efficiently and effectively, offering a professional service at all times
- Ensure the accurate completion of company paperwork, including delivery paperwork, and QHSE documentation
- To help develop the existing customer base and to help grow this in line with the aims and objectives of the business as directed by the GM
- To work closely with the Service Team to ensure that the aims and objectives of the business are met
- To provide regular reports and feedback to the GM, including all areas of concern
- Communicate with our customers on a daily basis, maintaining high levels of contact with them and ensuring that their needs are being met by the business
Job Purpose
- To act as a front-line liaison between the customer and their requirements and to promote the services of the business
- To have responsibility for the sales and GP generated from the service function
- To have good technical knowledge of the services offered by the company
- To liaise between the customer and technicians
Carry out all duties efficiently and effectively
Where you'll work
Unit 5, Decosol Business Park
Halifax Road, Shelf
Halifax
HX3 7JT
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
CALDERDALE COLLEGE
Training course
Customer service practitioner (level 2)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
Training schedule
Requirements
Desirable qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- Customer care skills
- Team working
- Initiative
- Non judgemental
- Adaptable
About this employer
Feather Diesel Services is a diesel fuel pump and injector repair specialists & suppliers – we are OEM approved market leaders in the supply of new and exchange diesel pumps and injectors and authorised repairs, with premium technical support readily available. We also offer a full vehicle servicing and maintenance service specialising in diesel vehicle diagnostics and repairs.
Company benefits
- 25 days annual + 8 bank holidays
- Workplace pension paid at 15% employer contributions
- Free parking
- Discretionary annual bonus payable in December
- Full uniform and PPE provided
After this apprenticeship
This post is offered with a view to permanent employment after the conclusion of the formal apprenticeship training programme, with a full salary review at this point.
Ask a question
The contact for this apprenticeship is:
CALDERDALE COLLEGE
Madeline Oxby
madeline.oxby@calderdale.ac.uk
The reference code for this apprenticeship is VAC2000032339.
Apply now
Closes on Tuesday 30 June 2026
After signing in, you’ll apply for this apprenticeship on the company's website.