ICT Support Technician Apprenticeship - Level 3

CENCOM SOLUTIONS LTD

WALLCROUCH (TN5 7JR)

Closes on Thursday 2 July 2026

Posted on 18 May 2026

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Summary

The successful apprentice will be joining a supportive and collaborative team who are passionate about sharing knowledge and helping each other grow. At CenCom, no question is too small, and the apprentice will be encouraged to learn from experienced engineers while contributing to real client work from day one.

• Wage:

  £19,000 a year

  Minimum wage rates (opens in new tab)

  • £19,000-£20,500 per annum.

• Training course: Information communications technician (level 3)
• Hours: 08:30 - 17:30 Monday to Friday

  37 hours 30 minutes a week

• Start date:

  Friday 31 July 2026

• Duration:

  1 year 3 months

• Positions available:

  1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

• Work with security processes including MFA, BitLocker, anti-virus configuration, and group policy implementation
• Follow and interpret technical documentation stored in OneNote, including network diagrams, security policies, and client approval processes
• Escalate technical issues to the Line Manager where required and maintain documentation accuracy
• Support hardware setup and configuration in a dedicated lab environment
• Assist logistics operations by updating systems and resolving technical issues
• Work with network infrastructure including switches, VLAN configuration, and cloud-based environments

Where you'll work

UNIT 3
WALLCROUCH BUSINESS CENTRE
HIGH STREET
WALLCROUCH
TN5 7JR

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

BALTIC TRAINING SERVICES LIMITED

Training course

Information communications technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• Interpret and prioritise internal or external customer's requirements in line with organisation's policy
• Apply the appropriate tools and techniques to undertake fault finding and rectification
• apply Continuous Professional Development to support necessary business output and technical developments
• Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
• Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
• Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
• Manage and prioritise the allocated workload effectively making best use of time and resources
• Complete documentation relevant to the task and escalate where appropriate
• Install or undertake basic software upgrades,either physically or remotely
• Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
• Provide remote/F2F support to resolve customer requirements
• Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
• Identify and scope the best solution informed by the system data associated with the task
• Test and evaluate the system's performance and compliance with customer requirements.
• Escalate non routine problems in line with procedures
• Use basic scripting to execute the relevant tasks for example PowerShell, Linux
• Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
• Apply the necessary security, in line with access and/or encryption requirements
• Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
• Test and evaluate network environments
• Monitor performance and usage of a network
• Deploy applications on a network
• Set up storage and data access for staff
• Apply necessary security measures, in line with access requirements to a network
• Carry out routine maintenance across network systems, ensuring organisational compliance
• Monitor network-related workloads including DNS and firewalls
• Install or undertake basic upgrades, either physically or remotely
• Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
• Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
• Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
• Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
• Interpret and prioritise internal or external customer's requirements in line with organisation's policy
• Apply the appropriate tools and techniques to undertake fault finding and rectification
• apply Continuous Professional Development to support necessary business output and technical developments
• Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
• Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
• Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
• Manage and prioritise the allocated workload effectively making best use of time and resources
• Complete documentation relevant to the task and escalate where appropriate
• Install or undertake basic software upgrades,either physically or remotely
• Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
• Provide remote/F2F support to resolve customer requirements
• Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Training schedule

Information Communications Technician Level 3.

As part of their development, the apprentice will receive structured training through Baltic Apprenticeships, including dedicated 2-day training blocks every 4-6 weeks, alongside hands-on experience in the workplace. This blended approach ensures they gain both practical skills and industry-recognised knowledge to kickstart a career in IT.

Requirements

Essential qualifications

GCSE in:

• English (grade 5)
• Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Team working
• Initiative

About this employer

CenCom Solutions is a trusted Managed IT Services provider with over 20 years of experience supporting businesses with reliable, secure, and forward-thinking technology solutions. Acting as an outsourced IT department for its clients, the company delivers a wide range of services including cloud solutions, cyber security, proactive systems management, and day-to-day IT support. The team works closely with organisations to keep their systems running smoothly, securely, and efficiently, enabling them to focus on their core operations while CenCom takes care of their technology needs.

https://cencom.co.uk/ (opens in new tab)

Company benefits

• 29 days annual leave plus bank holidays
• Birthday off
• Bike to work scheme
• Free parking on site

After this apprenticeship

This apprenticeship programme will provide you with everything you need to launch and develop your career in IT support. Afterwards, we’ll support you to take the next steps, including further training and progression onto a Level 4 qualification. 

Ask a question

The contact for this apprenticeship is:

BALTIC TRAINING SERVICES LIMITED

Ellie

ellie.taylor@balticapprenticeships.com

The reference code for this apprenticeship is VAC2000032301.

Apply now

Closes on Thursday 2 July 2026

After signing in, you’ll apply for this apprenticeship on the company's website.