Customer Service Apprentice
GO 4 GREENER WASTE MANAGEMENT LTD
DERBY (DE22 3EE)
Closes in 14 days (Monday 1 June 2026 at 11:59pm)
Posted on 18 May 2026
Contents
Summary
As an apprentice, you will provide customer support within the customer services department while completing an apprenticeship. The role will involve supporting customer service operations, managing bookings, scheduling activities, responding to customer enquiries, and helping resolve complaints in a professional and timely manner.
- Wage
-
£14,560 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Customer service practitioner (level 2)
- Hours
-
Monday - Friday 9am - 5pm.
35 hours a week
- Start date
-
Monday 15 June 2026
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Customer Service Support
- Provide excellent customer service through telephone, email, and face-to-face communication.
- Respond to customer enquiries professionally and efficiently.
- Support BC customer service operations and maintain positive customer relationships.
- Escalate customer issues or urgent matters to the Customer Services Manager when required.
- Assist in maintaining high customer satisfaction standards.
Bookings & Scheduling
- Assist with customer bookings, amendments, and cancellations.
- Support scheduling activities to ensure services are organised efficiently.
- Maintain accurate booking and scheduling records using company systems.
- Communicate booking confirmations and updates to customers and operational teams.
- Ensure all customer information is recorded accurately and confidentially.
Complaints & Duty of Care Support
- Assist with handling customer complaints in a professional and empathetic manner.
- Record and monitor complaints, ensuring accurate documentation is maintained.
- Support duty of care processes by assisting customers during service disruptions or operational issues.
- Help coordinate customer updates and alternative arrangements where required.
- Escalate complex complaints or welfare concerns appropriately.
Administrative Duties
- Manage incoming emails and ensure timely responses or escalation where necessary.
- Maintain accurate filing systems and customer records.
Prepare reports, spreadsheets, and customer documentation as required. - Support the wider customer service team with day-to-day administration tasks.
- Assist with data entry and updating internal systems.
Where you'll work
201 SLACK LANE
DERBY
DE22 3EE
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
NORTHWEST EDUCATION AND TRAINING LIMITED
Training course
Customer service practitioner (level 2)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
Training schedule
- Your training will be delivered within the workplace and supported by your employer.
- You will receive monthly contact from your tutor, which can be either face-to-face or online.
Requirements
Essential qualifications
GCSE in:
- English or English Lit (grade 4)
- Maths (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Customer care skills
- Problem solving skills
- Team working
- Work well under pressure
Other requirements
Genuine interest in transport/logistics.
About this employer
Company History
The company was established in May 2007 by Samantha and Wayne Turton, who identified significant gaps in the waste management industry.
Large waste companies weren't offering fair rebates for recyclable materials, and businesses weren't getting the onsite support and expertise they needed to improve their waste management strategies.
Starting as a brokerage with just Samantha, the business has grown substantially over the years. Today, we operate from a 3-acre facility in Derby, employ over 25 staff, and run a fleet of more than 15 specialist vehicles.
Significant investment has gone into site infrastructure and modern processing machinery to deliver the best possible service.
https://wastemanagementandrecycling.co.uk (opens in new tab)
After this apprenticeship
There may be the potential of a full-time position when the apprenticeship comes to an end.
Ask a question
The contact for this apprenticeship is:
NORTHWEST EDUCATION AND TRAINING LIMITED
Sarah Reynolds
sarah.reynolds@nweat.co.uk
07591833514
The reference code for this apprenticeship is VAC2000032284.
Apply now
Closes in 14 days (Monday 1 June 2026 at 11:59pm)