Estate Agent Apprentice - Lettings

Keystones Property

Colchester (CO2 8FP)

Closes on Friday 26 June 2026

Posted on 18 May 2026

Print

Contents

Summary

Keystones is an award winning, independent team of estate and letting agents in Colchester who are looking for an apprentice to provide support to the lettings department. Duties will include managing the rental properties, whilst advancing their learning in Housing Property Management.

Wage

£16,640 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Minimum wage rates (opens in new tab)

Training course
Housing and property management (level 3)
Hours
Working week Monday to Friday, 08.30am – 5.30pm (with 1 hour unpaid lunch). Saturdays 08.30am- 4.00pm One in four Saturdays to be worked, but you will receive a day off in the week in lieu.

40 hours a week

Start date

Monday 29 June 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

This is an excellent opportunity for an individual with a hunger to learn and have a career in the lettings industry. 

Responsibilities are to include but not limited to:

  • Providing full administration support to the department by answering telephone calls and emails
  • Working alongside the sales progression and lettings teams
  • Interacting with customers on social media
  • Completing data collection
  • General office tasks
  • Keeping a log of energy performance certificates
  • Tagging property keys
  • Helping our sales team collect feedback from viewings
  • Conducting supervised viewings, gathering feedback, and updating the company CRM system
  • Working with colleagues
  • Managing the office diary
  • Maintaining good client relationships between the agency and the landlords via regular communication
  • Take on any required tasks of the office as and when needed

Where you'll work

60 Caelum Drive
Colchester
CO2 8FP

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

RM TRAINING (UK) LIMITED

Training course

Housing and property management (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Customer Service: Apply a range of customer service skills in order to provide a professional, accurate, timely, ethical and non-judgemental front line service which meets the needs of a diverse range of customers and stakeholders
  • Communication: Demonstrate appropriate communication skills to enable timely identification and/or resolution of issues for customers and appropriate signposting to other colleagues and/or partner agencies.
  • Collaborative working: Work collaboratively with colleagues and partners to achieve individual, team and business targets.
  • Respond to vulnerability: Use skill and judgment to understand the needs of vulnerable individuals and groups(including those with complex needs) and respond appropriately
  • Information collection and sharing: Use a variety of methods to identify, collect and communicate technical and other information in a confident and effective manner.
  • Influencing and negotiating skills: Influence and negotiate with customers, partners and suppliers.
  • Self Management: Organise and plan their own work to ensure tasks are completed and deadlines met.
  • Problem Solving: Use a problem solving and flexible approach in their day to day duties.
  • Tools and Equipment: Effective use of IT equipment and software, through administration and the appropriate use of work equipment
  • Decision making: Effective decision making in order to apply the businesses objectives and priorities.

Training schedule

  • The apprenticeship programme duration is 18 months and you will achieve Housing and property management (level 3)
  • Functional Skills in maths and English and ICT (if required)
  • You will be based in the employer’s office so you will gain 18 months’ office-based training

Requirements

Essential qualifications

GCSE in:

English (grade 4)

Desirable qualifications

GCSE in:

Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Administrative skills
  • Team working
  • UK driving licence

Other requirements

Own transport and full UK driving licence preferred but not essential as all properties are within walking distance of the office.

About this employer

Keystones Property Are Your Experienced Estate & Letting Agents

With our headquarters in Romford and a new branch in Colchester, our estate agents are perfectly positioned to offer exceptional support to buyers and sellers in the local area. The needs of our clients are at the very heart of what we do. The award-winning team here at Keystones are renowned for their professionalism and passion for their work, and we’ve received plenty of glowing reviews from residents who have already used our estate agents.

https://www.key-stones.co.uk/ (opens in new tab)

After this apprenticeship

Upon successful completion of apprenticeship, a full-time position may be available.

Ask a question

The contact for this apprenticeship is:

RM TRAINING (UK) LIMITED

Katie

katie@rmtraining.co.uk

01702 782001

The reference code for this apprenticeship is VAC2000032214.

Apply now

Closes on Friday 26 June 2026