Administrative Apprentice

LION HEALTH

STOURBRIDGE (DY8 3SS)

Closes in 14 days (Tuesday 2 June 2026 at 11:59pm)

Posted on 18 May 2026

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Summary

You will provide effective support to Practice Management and administrative and clinical teams by processing medical and non-medical communications (via DOCMAN, Lexacom, post, email) and provide services across various teams within the organisation as required.

• Wage:

  £15,392 for your first year, then could increase depending on your age

  National Minimum Wage rate for apprentices

  Minimum wage rates (opens in new tab)

• Training course: Business administrator (level 3)
• Hours: Working week: Monday – Friday Start: 09:00 Finish: 17:00

  37 hours a week

• Start date:

  Monday 15 June 2026

• Duration:

  1 year 6 months

• Positions available:

  1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Operational Responsibilities
The post holder will:

• Undertake postal services for the practice - this will involve franking outgoing post. Opening incoming post daily and date stamp each document.

• Define, scan and attach all incoming correspondence to relevant folders, working towards attaching to the patient record utilising DOCMAN functionality 

• Process incoming postal documents to GP’s daily.

• Complete administration via the Emis website, including finding matching patients whose details have not matched with the system.

• Process all weight management and diabetic eye screening results.

• Maintain the summarising excel spreadsheet.

• GP2GP functionality on Emis.

• Request patient notes for deduction process.

• Summarise medical records.

• Review and code cervical smear results.

• Effectively manage nominated areas of responsibility.

• Be part of the team responsible for providing adhoc services across both the Clinical Support Officers and the wider practice.

• Maintain confidentiality and be aware of General Data Protection Regulations and security of patient data.

• Effectively manage nominated area of work as directed by the Team Leader.

Quality & Compliance

• Identify and bring to attention of team leader any issues of quality and risk.
• Ensure high standards of own performance and take accountability for own actions,
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team’s performance.
• Work effectively with individuals in other agencies to meet organisational needs.
• Effectively manage own time, workload and resources.
• Ensuring compliance with NHS, CQC and other industry related regulations and standards.

Contribution to the Implementation of Services:

• Leave the workstation area tidy and ready for incoming colleagues and provide information on any unresolved queries. 
• Apply Practice policies, standards and guidance and other legislation relative to the role and establish good standards of practice.
• Discuss with other members of the team how the policies, standards and guidelines will affect own work.

Communication:

• Recognise the importance of effective communication within the team.
• Communicate effectively with other team members, colleagues in other teams, and with patients and carers.
• Recognise people’s needs for alternative methods of communication and respond accordingly.
• Develop harmonious and effective relationships across all practice teams and with patients.

Personal/Professional Development:

• The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:
• Participate in any training programme implemented by the
• Practice as part of their role and employment, including that relating to organisational standards and changes in software or systems
• Participate in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.
• Ensure all college work is completed to a high standard and on time

The above list of responsibilities is not exhaustive and may be subject to change after discussion with line manager where appropriate. 

Where you'll work

2 LOWNDES ROAD
STOURBRIDGE
DY8 3SS

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

DUDLEY COLLEGE OF TECHNOLOGY

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

No day release to college, training to be completed in house.

More training information

Online mandatory training modules through TeamNet in line with the role and Practice needs.

Occasional in-house training applicable to administrative teams.

Requirements

Essential qualifications

GCSE in:

Math's (grade A* - C or 4 - 9)

Desirable qualifications

GCSE in:

• 3 other subjects (grade A* - C or 4 - 9)
• English (grade A* - C or 4 – 9)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Administrative skills
• Analytical skills
• Logical
• Team working
• Initiative
• Non judgemental
• Patience
• Reliability
• Good time management

Other requirements

Being able to drive would be preferable due to location of surgery, but not essential.

About this employer

Lion Health is a General Practice based in Stourbridge, with approximately 27,500 patients, covering various surrounding areas. We work in a modern setting and friendly environment with over 100 staff members.

Lion Health has been running for 11 years with a large team of general practitioners, allied health care team, nursing team, administrative staff and managers. We have received ‘Good’ in our most recent Care Quality Commission inspection.

Our 6 values at Lion Health are: Caring, Respect, Innovation, Sustainable, Quality and Teamwork.

After this apprenticeship

Potential opportunity for permanent position, subject to the business needs.

Ask a question

The contact for this apprenticeship is:

DUDLEY COLLEGE OF TECHNOLOGY

Emma Southall

emma.southall@dudleycol.ac.uk

The reference code for this apprenticeship is VAC2000032198.

Apply now

Closes in 14 days (Tuesday 2 June 2026 at 11:59pm)