Apprenticeship - Business Administrator Support Apprentice

South Gloucestershire Council

Bristol (BS34 5PE)

Closes in 11 days (Sunday 31 May 2026)

Posted on 18 May 2026

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Summary

  • You will deliver a comprehensive business and administrative support service to the Social Care team within the North Locality. You will play a key role in ensuring the team operates efficiently and in line with statutory requirements within a fast-paced and evolving environment.

Wage

£15,392 to £24,454.04, depending on your age

National Minimum Wage

Minimum wage rates (opens in new tab)

Training course
Business administrator (level 3)
Hours
Monday to Friday. Shifts TBC.

37 hours a week

Start date

Monday 13 July 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Working alongside our experienced colleagues, you will act as a main point of contact for the service area, providing clear and effective communication when responding to enquiries and information requests.
  • It will be your responsibility to provide administrative support to managers, ensuring that processes run efficiently and procedures are followed effectively. This will include tasks such as preparing and taking minutes for key meetings.
  • You will have the opportunity to develop your research skills, gathering and analysing information relevant to your service area and collating evidence to support reports. This may also involve drafting sections of documents for use by colleagues.
  • A key part of your role will involve collating, maintaining and analysing records and data, ensuring information is accurate, accessible and effectively interpreted from computerised systems.

Where you'll work

Patchway Locality Hub
125 Rodway Road
Bristol
BS34 5PE

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

SOUTH GLOUCESTERSHIRE AND STROUD COLLEGE

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

Throughout your 18-month apprenticeship, we will allocate you a workplace mentor to give you guidance and support in completing your Level 3 Business Administration, which requires weekly day release learning at South Gloucestershire and Stroud (SGS) College, Filton Avenue, Filton, Bristol, BS34 7AT.

Requirements

Essential qualifications

GCSE in:

  • English (grade A*-C/4-9)
  • Maths (grade A*-C/4-9)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Problem solving skills
  • Presentation skills
  • Administrative skills
  • Analytical skills
  • Team working
  • Initiative
  • Non judgemental

About this employer

Employer Description South Gloucestershire Council is the local authority of South Gloucestershire, a unitary authority in the South West of England region. As a unitary authority it has the powers of a non-metropolitan county and district council combined. It is administratively separate from the county of Gloucestershire.

https://www.southglos.gov.uk/ (opens in new tab)

Disability Confident

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

  Should a Hay‑graded role become available within the team or the wider council, the individual would be eligible to apply internal roles.

Ask a question

The contact for this apprenticeship is:

SOUTH GLOUCESTERSHIRE AND STROUD COLLEGE

The reference code for this apprenticeship is VAC2000032156.

Apply now

Closes in 11 days (Sunday 31 May 2026)

After signing in, you’ll apply for this apprenticeship on the company's website.