Customer/Admin Service Representative Apprentice
Cannell Signs
DAGENHAM (RM10 8TX)
Closes in 23 days (Friday 12 June 2026 at 11:59pm)
Posted on 18 May 2026
Contents
Summary
We require a new team member to initially predominantly assist with customer service and administrative duties, as well as support the rest of the team.
Cannell Signs are a long-established provider of services to the Estate Agency sector, mainly through the printing and erecting of estate agent boards.
- Wage
-
£16,640 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
Minimum wage rates (opens in new tab)
20 days holiday plus bank holidays.
- Training course
- Business administrator (level 3)
- Hours
-
Hours are 8.30am - 5pm with a half hour lunch break- Monday - Friday
40 hours a week
- Start date
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Monday 15 June 2026
- Duration
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1 year 1 month
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
We require a new team member to initially predominantly assist with customer service and administrative duties, as well as support the rest of the team across one or more of the following areas:
- Supervision of our board fitters’ work
- Dealing with aspects of finance, including invoicing
- Logistics and operations management, including stock between warehouses and daily rounds for the fitters
- System administration of our CRM
- The customer service role involves being the first port of call with our agents, dealing with job queries by phone and e-mail, and using our online ordering system to add and manage their jobs. The role will develop into managing workflow for our fitters, overseeing their daily rounds and quality assuring their work
There is potential for the role to progress further and to move into other aspects of our business (such as the areas mentioned above), depending on the skills that you have, as well as the opportunity for you to develop new skillsets.
Where you'll work
ESSEX HOUSE
STERLING IND ESTATE
RAINHAM ROAD SOUTH
DAGENHAM
RM10 8TX
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
DAVIDSON TRAINING UK LIMITED
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
- You will complete the Business Administrator Apprenticeship Standard Level 3 and the Functional Skills in maths and English (if you do not have the GCSEs/GCSE grades or equivalent)
- Training will be carried out within the workplace; there is NO day release
- Training will be carried out every 2-4 weeks
More training information
- Davidson Training UK Ltd will deliver all off-the-job training working alongside the employer
- The practical training will last for approximately 12-months with End Point Assessment being conducted in month 13
- You will have access to an e-portfolio which will have resources and activities built in to assist you with the development of your knowledge and skills
Requirements
Desirable qualifications
GCSE in:
- English (grade 4-9 or A*-C)
- Maths (grade 4-9 or A*-C)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Customer care skills
- Administrative skills
- Team working
- Initiative
Other requirements
The job requires:
- Excellent use of IT, including using systems, and office-based software
- Experience in the ability to multi-task and prioritise jobs
- The ability to supervise and lead others
- A willingness to ask questions and learn, including understanding of all aspects of the company and how it works
- The ability to use your initiative
- Excellent e-mail and telephone call manner, dealing with any concerns with patience and building positive relationships with customers
- An eye for detail and accuracy
- Ability to be flexible in supporting other staff and their job roles
- Dedicated to improving the business and willingness to offer suggestions for this
- We are keen to receive applications showing what you can offer us as a company, and examples of which skills you have that you believe could benefit us
About this employer
Cannell Signs Ltd is a supplier of sign boards, banners and hoardings for estate agents.Established in 1979, Cannell Signs is one of the longest established and most reputable firms in the business.
After this apprenticeship
Successful completion of the apprenticeship may lead to a permanent role and progression opportunities within customer service and/or administration depending on performance and business needs.
Ask a question
The contact for this apprenticeship is:
DAVIDSON TRAINING UK LIMITED
GEMMA BARR
gemmabarr@davidsontraining.com
07399 586723
The reference code for this apprenticeship is VAC2000032122.
Apply now
Closes in 23 days (Friday 12 June 2026 at 11:59pm)