ICT Technical Services Apprentice

HORIZONS SPECIALIST ACADEMY TRUST

Stockton-On-Tees (TS19 8BU)

Closes in 21 days (Sunday 7 June 2026 at 11:59pm)

Posted on 15 May 2026

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Summary

Horizon Specialist Academy Trust are looking for a enthusiastic and reliable individual to join their company to support the ICT team in delivering a safe, effective ICT and AV resource for use by students and staff. As well as to assist in providing the HSAT ICT support service in line with its educational objectives.

Wage

£15,392 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Minimum wage rates (opens in new tab)

Training course
Information communications technician (level 3)
Hours
Monday to Friday, hours to be confirmed.

37 hours a week

Start date

Monday 15 June 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Installation and Management of ICT Resources:

  • Perform basic PC hardware repairs and upgrades
  • Follow acceptance test procedures for new ICT equipment
  • Maintain common hardware found in school; install applications and trouble-shoot basic problems
  • Set up hardware and perform basic checking of networked PCs
  • Perform routine tasks to maintain user accounts and permissions
  • Maintain the Trust website by uploading pages and files
  • Implement changes to hardware and applications, collate and interpret results of testing
  • Assist with the purchase of equipment following Trust procedures
  • Contribute to the maintenance of the ICT resource database

Supporting the Trust’s ICT service:

  • Update records of installed hardware and software; maintain a software library and store original copies of installed applications
  • Follow school backup, virus protection and security procedures
  • Note risks to ICT systems and suggest precautions; follow extended maintenance procedures
  • Respond to support requests according to Trust procedures, recording detailed diagnostic information and using appropriate knowledge bases/logs to inform diagnosis and resolution
  • Work to the school’s support service definition and note problems in maintaining service levels; track external support calls
  • Support staff and pupils in the use of ICT resources through direct interaction and by producing simple help sheets
  • Respond to requests for setting up and removing AV equipment for lessons, meetings and presentations
  • Maintain AV equipment in a safe, clean and serviceable condition, effecting simple repairs where necessary

Health & Safety Procedures:

  • Carry out basic safety checks
  • Follow relevant H&S procedures and raise awareness among staff, pupils and other users

Developing the Trusts’ ICT service:

  • Attend and support staff training sessions, to increase personal understanding of how ICT is used in specific contexts
  • Attend relevant courses and actively seek to broaden knowledge and skills relevant to responsibilities
  • Read Trust policy documents, schemes of work and curriculum plans; attend relevant meetings

This job description outlines the main activities of the post holder. It is not meant to be, nor is it, an exhaustive or exclusive list of specific duties and activities. The post holder will be expected to undertake any duties, which could reasonably be construed as being within the remit of the post.

Where you'll work

Abbey Hill Academy Ketton Road
Stockton-On-Tees
TS19 8BU

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

THE EDUCATION TRAINING COLLECTIVE

Training course

Information communications technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
  • Identify and scope the best solution informed by the system data associated with the task
  • Test and evaluate the system's performance and compliance with customer requirements.
  • Escalate non routine problems in line with procedures
  • Use basic scripting to execute the relevant tasks for example PowerShell, Linux
  • Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
  • Apply the necessary security, in line with access and/or encryption requirements
  • Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
  • Test and evaluate network environments
  • Monitor performance and usage of a network
  • Deploy applications on a network
  • Set up storage and data access for staff
  • Apply necessary security measures, in line with access requirements to a network
  • Carry out routine maintenance across network systems, ensuring organisational compliance
  • Monitor network-related workloads including DNS and firewalls
  • Install or undertake basic upgrades, either physically or remotely
  • Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
  • Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
  • Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
  • Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Training schedule

  • Level 3 Information Communications Technician at Stockton Riverside College
  • Functional skills maths and English, if required

More training information

This will be one day a week at Stockton Riverside College.

Requirements

Desirable qualifications

GCSE in:

  • 5 GCSE's (grade A*-C/9-4)
  • English (grade A*-C/9-4)
  • Maths (grade A*-C/9-4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Team working
  • Microsoft Office knowledge
  • Able to follow instructions
  • Excellent record keeping
  • Able to develop relationships
  • Enthusiastic & Positive
  • Committed
  • Confidentiality

Other requirements

Full driving licence/own transport is desirable.

About this employer

Our academies provide high quality educational and learning experiences which aim to develop:

  • confident individuals who are positive about who they are and what they can achieve
  • successful, enthusiastic and motivated learners
  • positive participants in their local and wider communities

We have close working relationships with local schools which enable our students to form relationships and links with other children and young people around them.  Established partnerships with post 16 education and vocational learning providers help to prepare our students for adulthood. 

We value our close partnership with parents and carers and we actively seek to realise the hopes and aspirations they have for their children and young people. 

Each academy has its own website which I would encourage you to visit where you will hear more from the Principals about what they do and what their students achieve. 

https://www.horizonstrust.org.uk/ (opens in new tab)

Company benefits

27 days annual leave + statutory bank holidays.

After this apprenticeship

An opportunity for a full-time position at the end of the apprenticeship.

Ask a question

The contact for this apprenticeship is:

THE EDUCATION TRAINING COLLECTIVE

The reference code for this apprenticeship is VAC2000032021.

Apply now

Closes in 21 days (Sunday 7 June 2026 at 11:59pm)