Training Support Administration Apprentice
VERNER WHEELOCK ASSOCIATES LTD
BROUGHTON ROAD (BD23 1FJ)
Closes on Monday 31 August 2026
Posted on 15 May 2026
Contents
Summary
This is a varied role, providing admin and support to the training support team. The training support team arrange all training courses from initial booking, produce and dispatch course materials, processing exam results.
- Wage
-
£15,600 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Business administrator (level 3)
- Hours
-
Monday - Friday, 09:00 - 17:00
30 minutes for lunch.
37 hours 30 minutes a week
- Start date
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Monday 7 September 2026
- Duration
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1 year 3 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Duties will include:
- Setting up the training room for courses, preparing, checking and posting course materials, meeting delegates and helping with refreshments, emailing course invites (including Zoom invites) and sending out certificates.
- The role may also include some sales support and data entry onto our database. (No cold calling)
- Collating and dispatching tutor binders for new tutors as well as sending them the zoom recording for the required course
- Ensuring course materials have arrived at site/delegate addresses.
- Ensuring that the kitchen and training room are set up for courses and ensuring these areas are kept clean and tidy before, during and after all classroom courses
- Answering telephone and prompt referral of all sales leads or calls to appropriate person
- Liaising with local restaurants/cafes to arrange and order delegates lunches and booking of tables where required
- Responsible for maintenance of the systems, including updating of records and completing all information as fully as possible
Where you'll work
BREWERY LANE STUDIO
UNIT 2
2 BELLE VUE SQUARE
BROUGHTON ROAD
BD23 1FJ
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
CRAVEN COLLEGE
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
The apprentice will be expected to attend Craven College once per fortnight (Wednesdays) and work the other 4 days (5 one week)
Requirements
Essential qualifications
GCSE in:
- English (grade 4)
- Maths (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Analytical skills
- Team working
- Creative
- Initiative
Other requirements
Must be 18 or older.
Younger applicants will not be considered.
About this employer
Small, family business (10 staff) established since 1990. Friendly close-knit team and a comfortable, modern working environment close to town centre and public transport. Food industry training and audits. We provide training at our offices in Skipton, but also on site at food factories and remotely. This includes food safety and auditing training as well as specialist courses. We also provide ethical audits to make sure that staff at these factories and on farms are being treated fairly and paid correctly.
After this apprenticeship
- Permanent Employment
Ask a question
The contact for this apprenticeship is:
CRAVEN COLLEGE
Holly McFadyen
hmcfadyen@craven-college.ac.uk
07584212921
The reference code for this apprenticeship is VAC2000031968.
Apply now
Closes on Monday 31 August 2026