Customer Service Apprentice - Family Hub (S2612)
Rochdale Metropolitan Borough Council
Rochdale (3 available locations)
Closes in 20 days (Monday 8 June 2026 at 11:59pm)
Posted on 18 May 2026
Contents
Summary
We help families through a range of different support and also to provide the opportunity for you to attend groups and courses at the centre. We are linked to other local services such as the Family Information Service, health, adult care, SEND teams and Job Centre Plus.
- Wage
-
£15,434.33 a year
Minimum wage rates (opens in new tab)
Apprentices who undertake a Level 2 are paid the NMW rate of £8.00 per hour for Apprentices as set by Government for the first 12 months, £15,434.33 and NMW for age for the remaining months of the contract. 15 month contract.
- Training course
- Customer service practitioner (level 2)
- Hours
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37 hours per week - Monday to Friday – Shifts to be confirmed.
37 hours a week
- Start date
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Monday 7 September 2026
- Duration
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1 year 3 months
- Positions available
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1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- To be responsible for administration procedures being followed in service buildings e.g. visitor books, ensuring people sign in and out of the building and the issuing of a visitor’s pass, answering telephone, filing information.
- To provide direct admin support for relevant staff and the service where required e.g. organisation of room bookings, booking service users onto required sessions/courses, photocopying, printing.
- To provide reception cover and administrative support for other Family Hub buildings across the Neighbourhood as and when appropriate.
- Work towards and complete the Customer Service L2 Apprenticeship programme
- Undertake varied duties as set out by the placement line manager.
- Undertake different roles within the placement team as directed to support learning and development.
Where you'll work
You can select which locations you want to apply for in your application on Find an apprenticeship.
This apprenticeship is available in these locations:
- Heybrook Family Hub, Rochdale, OL12 9BJ
- Howard Street Family Hub, Rochdale, OL12 0PP
- Meanwood Family Hub, Rochdale, OL12 7DJ
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
ROCHDALE TRAINING ASSOCIATION LIMITED
Training course
Customer service practitioner (level 2)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
Training schedule
- Customer Service Level 2 Apprenticeship Standard.
- Apprenticeship learning will take place in the workplace & at Rochdale Training one day per month.
Requirements
Desirable qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Number skills
- Creative
Other requirements
IMPORTANT INFORMATION BELOW PLEASE READ:
- Should you wish to apply for this vacancy, you will be invited to fill in the Rochdale Borough Council Application form at Rochdale Training. Please keep an eye on your emails as our recruitment team will be in touch to invite you to one of our sessions.
- Apprentices who undertake a Level 2 apprenticeship are paid the NMW rate of £8.00 per hour for Apprentices as set by Government for the first 12 months, £15,434.33 and NMW for age for the remaining months of the contract. This is a15 month contract.
- Interview Date: 29th June 2026.
- Induction date - Monday 7th September 2026.
- Should you apply for 2 vacancies (maximum), we strongly encourage you to attend both interviews and declare this. It will not count against you, and all teams/panels will be aware.
This expression of interest is the first stage of your application. - The Authority operates a Smoke-Free Policy for all its employees and applies to any building and associated grounds within near the building, which is wholly owned, leased, or operated and occupied by Rochdale Borough Council.
About this employer
Rochdale Council builds success and prosperity with our citizens and partners, whilst protecting our vulnerable people.
After this apprenticeship
Progression is offered to the correct candidate.
Ask a question
The contact for this apprenticeship is:
ROCHDALE TRAINING ASSOCIATION LIMITED
Jacob Evans
jevans@rochdaletraining.co.uk
01706 631 417
The reference code for this apprenticeship is VAC2000031905.
Apply now
Closes in 20 days (Monday 8 June 2026 at 11:59pm)