Medical Secretary and Business Administrator Apprentice

MOORLAND MEDICAL CENTRE

LEEK STAFFS (ST13 6LU)

Closes on Tuesday 30 June 2026

Posted on 15 May 2026

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Summary

This is an exciting opportunity to join our team, as an Apprentice Medical Secretary & Business Administration Assistant.

You will support the administrative and secretarial functions of the GP Practice while undertaking a formal apprenticeship qualification.

 

Wage

£15,600 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Minimum wage rates (opens in new tab)

Training course
Business administrator (level 3)
Hours
Monday to Friday, 8.30am to 5.00pm with 1 hour lunch. Occasional Thursday evening and Saturday clinics & ad-hoc clinics which will require cover. Additional hours paid at time and half OR the normal working hours adjusted to accommodate these.

37 hours 30 minutes a week

Start date

Monday 20 July 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Key Duties and Responsibilities:

Medical Secretarial Support:

  • Provide administrative support to GPs and clinical staff
  • Type clinical correspondence, referrals, and reports accurately and promptly
  • Manage incoming and outgoing clinical correspondence (post, email, electronic systems)
  • Support the processing of referrals via the NHS e-Referral Service (e-RS)
  • Maintain accurate and up-to-date patient records in line with practice policies
  • Support the scanning, coding, and filing of clinical documents.
  • Patient and Practice Administration
  • Assist with managing appointment systems and patient enquiries.
  • Support the handling of telephone calls, messages, and tasks for clinicians
  • Provide courteous and professional communication with patients, hospitals, and external agencies
  • Assist with registration of new patients and administrative processes related to patient care

Business Administration:

  • Support general office administration, including filing, scanning, data entry, and record management
  • Assist with maintaining logs, spreadsheets, and basic reports.
  • Support practice processes such as audits, searches, and administrative projects
  • Help maintain office supplies and assist with day-to-day practice operations
  • Confidentiality, Governance, and Compliance
  • Maintain strict confidentiality at all times in line with GDPR, Data Protection Act, and NHS policies
  • Adhere to practice policies, procedures, and information governance requirements
  • Undertake mandatory training including confidentiality, safeguarding, and health & safety
  • Work in accordance with equality, diversity, and inclusion principles

Apprenticeship Requirements:

  • Complete all apprenticeship training, coursework, and assessments on time
  • Attend off-the-job training sessions as required
  • Actively participate in reviews with the training provider and line manager
  • Demonstrate commitment to learning and professional development
  • You will be required to cover staff holidays and sickness and to provide reception cover for extended hours opening as requested at weekends and evenings
  • You are required to attend in-house training and meetings which may be outside your normal working hours
  • You will be expected to attend courses relevant to your job at the request of your line manager

This list is not exhaustive and duties may be varied from time to time under the direction of the Practice Manager and Management Team, dependent on current and evolving practice workload and staffing levels.

Where you'll work

MOORLAND MEDICAL CENTRE
DYSON HOUSE
REGENT STREET
LEEK STAFFS
ST13 6LU

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

DERBY BUSINESS COLLEGE LIMITED

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

  • In addition to gaining practical experience in the role, you will also attain an NVQ Level 3 Business Administration qualification, which will help start your career and give you an insight into the business's processes and procedures
  • Our training is all completed remotely via Teams with a development coach, who will be available for support and will arrange weekly/fortnightly meetings with you
  • You receive 20% off-the-job training during this apprenticeship which is included in your weekly working hours

More training information

  • DBC Training are a multi-award-winning employment and skills training provider
  • We offer high-quality employer solutions to improve productivity and learner solutions to support individuals to fulfil their potential.

https://dbc-training.co.uk/

Requirements

Essential qualifications

GCSE in:

English and maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Team working
  • Initiative
  • Experience with general public
  • Calm under pressure
  • Willing to learn medical terms
  • Clear, polite telephone manner
  • Time management
  • Work to deadlines
  • Smart, polite, confident
  • Self - motivated
  • Flexible

About this employer

Moorland Medical Centre is a GP practice  serving approximately 9,500 registered patients located centrally in the market town of Leek, within the district of Staffordshire Moorlands. The area is predominantly rural, characterised by small towns, villages, and proximity to the Peak District.

https://www.moorlandmedicalcentre.nhs.uk/ (opens in new tab)

Company benefits

  • NHS Pension.
  • 25 days annual leave, increasing to 26 days after 5 years service

After this apprenticeship

  • This role is intended to help us to succession plan for our existing medical secretaries and to ‘grow our own’!

Ask a question

The contact for this apprenticeship is:

DERBY BUSINESS COLLEGE LIMITED

Heather Duffield

heather@dbc-training.co.uk

07375919487

The reference code for this apprenticeship is VAC2000031902.

Apply now

Closes on Tuesday 30 June 2026