Business Administrator Apprentice

SETT VALLEY MEDICAL CENTRE

DERBYSHIRE (SK22 4BP)

Closes in 23 days (Friday 12 June 2026 at 11:59pm)

Posted on 20 May 2026

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Summary

Our vibrant and busy medical practice is looking for an enthusiastic Business Administration / Customer Service Apprentice to join our friendly team.The successful candidate will receive, assist, and direct patients in accessing the appropriate healthcare service or medical professional in a courteous, efficient, and effective manner.

Wage

£15,600 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Minimum wage rates (opens in new tab)

Training course
Business administrator (level 3)
Hours
Monday to Friday 7:45am to 6:30pm (8pm on a Wednesday)

37 hours 30 minutes a week

Start date

Friday 10 July 2026

Duration

1 year 6 months

Positions available

2

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

The main responsibilities of the role will include:

  • Administration reception duties
  • Using computer systems, including Microsoft Office
  • Maintaining confidentiality (GDPR & Data Protection training provided)
  • Health & Safety responsibilities (training provided)
  • Equality and Diversity awareness (training provided)
  • Personal and professional development
  • Quality control
  • Communicating effectively with colleagues and patients
  • Supporting the implementation of services
  • General office and reception duties as required

This is a fantastic opportunity to develop your skills within a medical practice environment.

You will gain valuable insight into how a successful practice operates and builds a strong foundation for a rewarding career in healthcare administration and customer service.

Where you'll work

HYDE BANK ROAD
NEW MILLS
HIGH PEAK
DERBYSHIRE
SK22 4BP

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

MACCLESFIELD COLLEGE

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Essential qualifications

GCSE in:

  • English (grade 4/C)
  • Maths (grade 4/C)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Administrative skills
  • Number skills
  • Team working

About this employer

Sett Valley Medical Practice provides a full range of general practice services and runs a number of specialist clinics. We are a friendly practice which aims to provide high quality and safe service and treat all our patients promptly, courteously and in complete confidence. We try and offer the ‘GP near me’ experience. We provide services from Sett Valley Medical Centre in New Mills and from the Old Bank Surgery in Hayfiel

https://settvalley.co.uk/ (opens in new tab)

After this apprenticeship

After completion of your apprenticeship you will potentially have the opportunity to progress onto full time positions within the business.

Ask a question

The contact for this apprenticeship is:

MACCLESFIELD COLLEGE

The reference code for this apprenticeship is VAC2000031898.

Apply now

Closes in 23 days (Friday 12 June 2026 at 11:59pm)