Business Support Administrator Apprentice
UNITY HOUSING ASSOCIATION
Leeds, LEEDS
Closes in 21 days (Friday 5 June 2026 at 11:59pm)
Posted on 15 May 2026
Contents
Summary
We are looking for a Business Administration Apprentice. If you’re enthusiastic, reliable, and eager to grow within a forward thinking customer focused organisation whose values are at the heart of everything we do. If this sounds like you? We want you!
- Wage
-
£18,200 a year
Minimum wage rates (opens in new tab)
£18,200 a year Minimum wage rates for the right candidate
- Training course
- Business administrator (level 3)
- Hours
-
Monday - Friday - office hours, to be discussed at interview.
35 hours a week
- Start date
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Wednesday 1 July 2026
- Duration
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1 year 6 months
- Positions available
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1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
This exciting opportunity is for someone hard working and ready to learn. More than a job, it’s a chance to build your future whilst working towards a Business Qualification.
We are an equal opportunity employer, and we encourage applications from all sections of the community.
Working across 2 sites - Unity Housing Association, 113-117 Chapeltown Road LS7 3HY and Unity Business Centre, 26 Roundhay Road LS7 1AB - As a Business Admin Apprentice, you will assist with a variety of administrative tasks, helping to keep our office organised and efficient. You’ll receive training and guidance to develop your skills and build a strong foundation for your career.
Your primary duties and responsibilities will include:
- Use of Microsoft office packages, email, word, excel etc
- Answer phone calls and handle communications promptly and professionally
- Dealing with customers face to face
- Diary management
- Assist with managing office supplies and inventory
- Attend meetings, take notes and distribute
- Carry out basic filing and organisation of office documents
- Data Entry
- Deal with external agencies such as contractors, consultants and suppliers
- Liaise with housing tenants
- Arrange and attend tenancy health check visits on behalf of the team
- Support the employment services team with administration and promotion of the service
- Provide support to the outreach programme which may include assisting advisers in the delivery of training sessions and attending community events to support the service
- Assist with monitoring team performance outcomes
- Research new initiatives
- Help to collate team statistics
- Ensuring that the policies of the company are observed, and that good practices are encouraged, particularly in the areas of Health & Safety, Equal Opportunities, and confidentiality
The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by the organisation which is relevant to your post within the company, to meet the overall business objectives.
Where you'll work
You can select which locations you want to apply for in your application on Find an apprenticeship.
This apprenticeship is available in these locations:
- Unity Business Centre, 26 Roundhay Road, Leeds, LS7 1AB
- 113-117 CHAPELTOWN ROAD, LEEDS, LS7 3HY
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
C.M.S. VOCATIONAL TRAINING LIMITED
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
As a Business Administrator Apprentice, you will complete the following qualifications as part of your Apprenticeship:
- Level 3 Business Administrator Standard Apprenticeship
- You will also develop the skills, knowledge and behaviours required to work within an office environment
- This apprenticeship is delivered in the workplace and 20% of your working time will be dedicated towards training and learning new skills
- You will be allocated a tutor who will provide you with personal support and assessment at pre-arranged times
- Assessment is through a variety of methods, including observations in the workplace, witness testimonies, product evidence and professional discussions
- All evidence will be logged to your electronic portfolio
Requirements
Essential qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- Attention to detail
- Organisation skills
- Customer care skills
- Team working
- Initiative
- Good attendance record
- Self Motivated
- Good knowledge of Microsoft
- Adaptable
- Clean and tidy appearance
Other requirements
The vacancy may close early if sufficient applications are received - so apply early to avoid disappointment.
About this employer
Unity Housing Association is an organisation committed to building strong sustainable neighbourhoods through the provision of high quality housing and social and employment opportunities.
We are a modern, successful and visionary organisation that understands and represents the needs of all tenants of all ethnic backgrounds. Unity was formed in 1987 with the aim of building a strong, BME, community housing association to meet the housing needs of black and minority ethnic communities throughout Leeds. Three decades have since passed and Unity continues to be the lead BME housing association in Leeds delivering a range of housing and regeneration services as well as playing an important strategic role in the city. The social purpose of Unity Housing Association’s Employment Services is centred on improving life chances for individuals—especially those facing disadvantage—by helping them access sustainable employment, skills, and financial independence.
After this apprenticeship
Upon successful completion, you will have a recognised Business Qualification to support your personal development.
Ask a question
The contact for this apprenticeship is:
C.M.S. VOCATIONAL TRAINING LIMITED
Katrina Clarke
katrina.clarke@cmsvoc.co.uk
01924 470477
The reference code for this apprenticeship is VAC2000031885.
Apply now
Closes in 21 days (Friday 5 June 2026 at 11:59pm)