Weatheroak Medical Practice Customer Service Apprentice

Weatheroak Medical Practice

Birmingham (B11 4RA)

Closes in 14 days (Friday 29 May 2026 at 11:59pm)

Posted on 15 May 2026

Print

Contents

Summary

Weatheroak Medical Practice has an exciting opportunity for a Customer Service Practitioner Apprentice to join the team based in Sparkhill, Birmingham. This is a varied role and involves all aspects of customer service.

Wage

£15,600 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Minimum wage rates (opens in new tab)

Apprenticeship wage £8.00 per hour as of April 2026.

Training course
Customer service practitioner (level 2)
Hours
Monday - Friday 8:00am daily start time. Shifts to be confirmed hours between 8:00am - 6:30pm. Closed weekends and bank holidays.

37 hours 30 minutes a week

Start date

Monday 1 June 2026

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Front Desk Greeting 
  • Answering phone calls
  • Booking in Appointments
  • Administration Tasks
  • Customer Services
  • Photocopying/Scanning
  • General office tasks that may be required

Where you'll work

35 Warwick Road
Sparkhill
Birmingham
B11 4RA

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

STAFF SELECT LTD

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

  • An apprenticeship includes regular training with a training organisation
  • At least 20% of your working hours will be spent training or studying

More training information

  • At the end of your training period, you will be put through an end-point-assessment with an external verifier where you will showcase and evidence your knowledge, skills and behaviours
  • Apprenticeship standard – Customer Service Practitioner level 2

Requirements

Essential qualifications

GCSE in:

Maths & English (grade 4/C)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Logical
  • Team working
  • Non judgemental
  • Patience

Other requirements

  • Disclosure and Barring Service (DBS) check will be carried out if offered position. 
  • Desirable additional language speaking: Urdu and Persian 

About this employer

We are an NHS GP Practice providing NHS Primary Care Services to the residents of the Sparkhill area of Birmingham.

https://www.weatheroakmedicalpractice.nhs.uk/ (opens in new tab)

Disability Confident

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

  • Employment with the company after successful completion of the apprenticeship and further progression and development into business administration level 3

Ask a question

The contact for this apprenticeship is:

STAFF SELECT LTD

The reference code for this apprenticeship is VAC2000031863.

Apply now

Closes in 14 days (Friday 29 May 2026 at 11:59pm)