Office Administration Apprentice

MSN PHARM LTD

Tipton (DY4 7EW)

Closes in 14 days (Friday 29 May 2026 at 11:59pm)

Posted on 14 May 2026

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Summary

We are looking for a motivated and organised Office Administration Apprentice to join our pharmacy support team. This role is ideal for someone starting their career in business administration, gaining hands-on experience in a professional healthcare environment.

• Wage:

  £15,600 a year

  Minimum wage rates (opens in new tab)

• Training course: Business administrator (level 3)
• Hours: Monday to Friday, 9am-5pm.

  30 hours a week

• Start date:

  Monday 1 June 2026

• Duration:

  1 year 4 months

• Positions available:

  1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Key Responsibilities:

• Answering telephone and email enquiries professionally
• Filing, scanning, and maintaining office records
• Supporting pharmacy and head office staff with admin tasks
• Scheduling meetings and training sessions
• Updating spreadsheets, databases, and internal systems
• Handling post and documentation
• Supporting HR and payroll administration where required
• Maintaining confidentiality at all times
• Keeping office areas organised and professional

What You Will Gain:

• Practical office administration experience
• Business Administration Apprenticeship qualification
• Training in pharmacy office procedures
• Career development opportunities
• Ongoing mentoring and support

Where you'll work

30
Great Bridge
Tipton
DY4 7EW

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

HALESOWEN COLLEGE

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

If successful, you will be required to complete 6 hours as 'off the job' time each week. You will be allocated an assessor who will visit you within the workplace once every 6-8 weeks. In addition, you will attend online lessons once every other week. 

Requirements

Essential qualifications

GCSE in:

• English (grade 4/C)
• Maths (grade C/4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Analytical skills
• Logical
• Team working

About this employer

Pharmacy Group based within the West Midlands

After this apprenticeship

A permanent position may be available, on completion of this apprenticeship.

Ask a question

The contact for this apprenticeship is:

HALESOWEN COLLEGE

Deborah Maley

dmaley@halesowen.ac.uk

01216027777

The reference code for this apprenticeship is VAC2000031782.

Apply now

Closes in 14 days (Friday 29 May 2026 at 11:59pm)