Technical Support Apprentice

COUNO LIMITED

SOUTHEND ON SEA (SS1 3JY)

Closes on Friday 19 June 2026

Posted on 14 May 2026

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Summary

Embark on your journey with our vibrant and fast-paced company as a full-time Technical Apprentice. You'll have the unique opportunity to learn and grow within our organisation, guided by a direct reporting line to the Service Desk Manager.

Wage

£18,000 a year

Minimum wage rates (opens in new tab)

Training course
Information communications technician (level 3)
Hours
Monday - Friday, 9.00am - 5.30pm

37 hours 30 minutes a week

Start date

Monday 22 June 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

About the role:

Embark on your journey with our vibrant and fast-paced company as a full-time Technical Apprentice. You'll have the unique opportunity to learn and grow within our organisation, guided by a direct reporting line to the Service Desk Manager. Your primary role will involve providing Level 1 support to our clients, both remotely and on-site, as you gain valuable experience and knowledge in your apprenticeship. Strong communication and customer-centric skills, combined with a thirst for technical expertise, will be nurtured throughout your learning experience.

Responsibilities will include:

  • Answer and manager IT support via the helpdesk
  • Initial contact point for user inquiries and issues
  • Assist users in troubleshooting common IT problems
  • Gather and document issue details for tracking
  • Follow basic troubleshooting procedures
  • Log and manage support tickets requests
  • Communicate effectively with users
  • Collaborate with experienced support personnel
  • Escalation of complex issues
  • Contribute to documentation and knowledge sharing
  • Fully participate in apprenticeship scheme
  • Attend and actively engage in all scheduled training

What technical knowledge & experience you’ll bring to us:

  • A demonstratable interest in IT and/or related Technology markets
  • Thirst for Knowledge and a commitment to ongoing growth with a keen interest in Technology
  • Friendly, personable, and ambitious
  • High Attention to detail
  • Effective time management and organisational skills
  • Excellent telephone manner
  • Excellent communication and interpersonal skills
  • Strong analytical and problem-solving skills
  • Patience and empathy when dealing with end users.
  • Ability to prioritise tasks and meet deadlines
  • A focus on providing exceptional customer service

Where you'll work

19 STATION ROAD
SOUTHEND ON SEA
SS1 3JY

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

LEEP TALENT LIMITED

Training course

Information communications technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
  • Identify and scope the best solution informed by the system data associated with the task
  • Test and evaluate the system's performance and compliance with customer requirements.
  • Escalate non routine problems in line with procedures
  • Use basic scripting to execute the relevant tasks for example PowerShell, Linux
  • Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
  • Apply the necessary security, in line with access and/or encryption requirements
  • Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
  • Test and evaluate network environments
  • Monitor performance and usage of a network
  • Deploy applications on a network
  • Set up storage and data access for staff
  • Apply necessary security measures, in line with access requirements to a network
  • Carry out routine maintenance across network systems, ensuring organisational compliance
  • Monitor network-related workloads including DNS and firewalls
  • Install or undertake basic upgrades, either physically or remotely
  • Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
  • Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
  • Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
  • Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Training schedule

  • ICT (Information Communications Technician) Level 3 Apprenticeship Standard
  • You will also receive full training and support from the Just IT apprenticeship team to increase your skills
  • Your training will include gaining a Level 3 IT qualification
  • Training schedule has yet to be agreed
  • Details will be made available at a later date

Requirements

Essential qualifications

GCSE in:

  • English (grade 4/C +)
  • Maths (grade 4/C +)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Analytical skills
  • Logical
  • Team working
  • Creative
  • Initiative
  • Motivated
  • Can do attitude
  • Troubleshooting
  • Passion for IT
  • Hardware and Software
  • Tech Savvy

About this employer

At Couno we create partnerships that deliver premium technology solutions to enable efficiency and increase performance.
Our Company Values are the foundation of our identity, underscoring the significance of your alignment with them right from the start of your journey with Couno.

Accountability – We all take responsibility for our actions with both our team and our customers to drive results.

Knowledge – In order to deliver a premium technology solution, we all take full responsibility for continuously developing our knowledge.

Performance – Every day we all strive for excellence in everything we do. We find solutions. Everything counts.

Team – We are one family, we have fun, we are professional, and we get work done.

After this apprenticeship

  • Career progression opportunities
  • Possibility to secure a full-time position after successful completion of apprenticeship

Ask a question

The contact for this apprenticeship is:

LEEP TALENT LIMITED

The reference code for this apprenticeship is VAC2000031708.

Apply now

Closes on Friday 19 June 2026