Apprentice Administrator
Staindrop Academy
Darlington (DL2 3JU)
Closes in 11 days (Thursday 28 May 2026 at 11:59pm)
Posted on 14 May 2026
Contents
Summary
A fantastic opportunity for someone to come and join our reception team at Staindrop Academy.
Are you confident, and willing to learn?
Are you enthusiastic and can multitask?
This could be the role you have been looking for.
- Wage
-
£15,392 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
Minimum wage rates (opens in new tab)
Please note that this role is term time only due to being in a school, wages are paid pro rata term time only.
- Training course
- Business administrator (level 3)
- Hours
-
8am to 4pm Monday to Thursday. 8am to 3.30pm on a Friday
37 hours a week
- Start date
-
Tuesday 1 September 2026
- Duration
-
1 year 3 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- To be based in the main school office
- To assist with reprographic requests and ensure a timely completion and process is followed
- To provide high standards of telephone and reception skills when communicating with outside agencies, parents/carers, governors, staff and students
- To provide a professional image when greeting visitors and other stakeholders
- To prioritise telephone calls and visitor queries and deal with all requests appropriately, accurately record messages and signpost as required
- To ensure visitor signing in procedures are followed correctly including safeguarding checks
- To assist with new intake including processing consent forms.
- To produce documentation for a variety of audiences
- To communicate with others to organise meetings
- To use SIMS and other school systems to create and run reports
- To assist with the analysis of data
- First Aid Trained (training provided)
Specific responsibilities:
- To support the attendance team in its statutory duties including tracking and monitoring attendance, contacting home about absences, reporting and recording official attendance documentation between school, home and the local authority
- To process and update free school meal/pupil premium data
- To assist with pupil admissions and pupil transfers
- To process statutory documentation regarding suspensions and exclusions, including reporting to the local authority
- To assist in the coordination and administration of parents’ evenings, options evenings and any other events similar in nature. This includes but is not limited to sending letters, text messages, creating registers for parents to sign in, setting up for the event, providing refreshments and covering events outside of the school hours
- To model the values, ethos and vision of the Trust
- To maintain at all times, the utmost confidentiality with regard to all records, personal data relating to staff, students and other information of a sensitive or confidential nature
- Maintain personal expertise, to be a role model and promote high expectations for all members of the school community through your role within the structure
Where you'll work
Staindrop Academy
Cleatlam Lane,
Staindrop,
Darlington
DL2 3JU
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
BISHOP AUCKLAND COLLEGE
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
- Level 3 Business Administrator apprenticeship standard
- You will be allocated 6 hours per week for training and college work
- You will have monthly on-site visits by a personal tutor
- You will be involved in regular reviews with your college tutor and your work place mentor
More training information
Training provider is Bishop Auckland College.
Requirements
Essential qualifications
GCSE in:
- English (grade 4)
- Maths (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Presentation skills
- Administrative skills
- Team working
- Initiative
- Non judgemental
- Patience
Other requirements
The successful candidate will have to go through DBS clearance and reference checks before starting the role.
Year 11 applicants, any offers will be conditional pending on GCSE maths and English results.
About this employer
Staindrop Academy is part of Advanced Learning Partnership schools, Staindrop Academy offers education to children from year 7 to 11.
After this apprenticeship
Any person completing an apprenticeship in a school office will gain excellent skills and knowledge which are transferable to any administration role.
Ask a question
The contact for this apprenticeship is:
BISHOP AUCKLAND COLLEGE
David Brough
david.brough@bacoll.ac.uk
The reference code for this apprenticeship is VAC2000031648.
Apply now
Closes in 11 days (Thursday 28 May 2026 at 11:59pm)